Patents by Inventor Jereomy K. Frum

Jereomy K. Frum has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Script logic graphical mapping
    Patent number: 9846680
    Abstract: A system, method, and computer readable medium comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.
    Type: Grant
    Filed: March 15, 2016
    Date of Patent: December 19, 2017
    Assignee: ALORICA BUSINESS SOLUTIONS, LLC
    Inventors: Jeffrey William Cordell, Anthony Mathew Stach, Jereomy K. Frum
  • Script logic viewing
    Patent number: 9774732
    Abstract: A system, method, and computer readable medium for script logic viewing that comprises calculating a script path for at least one script, defining an entry point into the at least one script, determining at least one panel associated with the at least one script, creating a navigation file based upon the calculated script path, the defined entry point and the determined at least one panel, and presenting the created navigation file.
    Type: Grant
    Filed: November 14, 2016
    Date of Patent: September 26, 2017
    Assignee: ALORICA BUSINESS SOLUTIONS, LLC
    Inventors: Jeffrey William Cordell, Jereomy K. Frum, Gregory Stuart Cardin, Terry Jay Brooke
  • Script logic viewing
    Patent number: 9503578
    Abstract: A system, method, and computer readable medium for script logic viewing that comprises calculating a script path for at least one script, defining an entry point into the at least one script, determining at least one panel associated with the at least one script, creating a navigation file based upon the calculated script path, the defined entry point and the determined at least one panel, and presenting the created navigation file.
    Type: Grant
    Filed: June 28, 2006
    Date of Patent: November 22, 2016
    Assignee: ALORICA BUSINESS SOLUTIONS, LLC
    Inventors: Jeffrey William Cordell, Jereomy K Frum, Gregory Stuart Cardin, Terry Jay Brooke
  • Script logic graphical mapping
    Patent number: 9285965
    Abstract: A system, method, and computer readable medium comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.
    Type: Grant
    Filed: October 30, 2013
    Date of Patent: March 15, 2016
    Assignee: ALORICA BUSINESS SOLUTIONS, LLC
    Inventors: Jeffrey William Cordell, Anthony Mathew Stach, Jereomy K. Frum
  • Script logic graphical mapping
    Patent number: 8595648
    Abstract: A system, method, and computer readable medium for script logic graphical mapping comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.
    Type: Grant
    Filed: June 28, 2006
    Date of Patent: November 26, 2013
    Assignee: West Corporation
    Inventors: Jeffrey William Cordell, Anthony Mathew Stach, Jereomy K Frum
  • Remotely Monitoring Call Center Statistics
    Publication number: 20080037761
    Abstract: A system, method, and computer readable medium for remotely monitoring call center statistics, that comprises, monitoring virtual automated call distribution connection status of an agent, scanning agent desktop environment connection status of the agent, surveying server logon status of the agent, auditing computer schedule status of the agent, observing network throughput status of the agent, scoring the call center statistics based upon the monitored virtual automated call distribution connection status, the scanned agent desktop environment connection status, the surveyed server logon status, the audited computer schedule status and the observed network throughput status, and displaying the scored call center statistics by agent.
    Type: Application
    Filed: June 28, 2006
    Publication date: February 14, 2008
    Applicant: West Corporation
    Inventors: Jeffrey William Cordell, Jereomy K. Frum