Abstract: After a client or potential client accesses the web-site of a host organization and generates an e-mail to the organization, an e-mail sorting and routing system parses the meta-tags appended to the message to appropriately sort and route the message. The meta-tags specify the language of the client, i.e., the language in which the web-site was communicating with the client when the message was generated. The meta-tags also specify the topic, e.g. a product or service, about which the message was written. This information may be input by the client or ascertained from the content or purpose of the web-page from which the e-mail was generated. The messages are then sorted, first by language and then by topic. As a result, each message is quickly routed to a person qualified as to both language and subject matter who can respond to the client.

Abstract: The present invention provides a web tool usage tracking method and system. One embodiment generally involves providing to a web user access to a web tool. In providing the web tool, one or more web page files, in connection with the user accessing the web tool, are transmitted to the web user. Within at least one of the web page files transmitted to the user, a command is inserted. The command has embedded user information that is associated with the web user's use of the web tool. The command causes the web user computer to transmit to a server that is designated within the command a request including the embedded user information. The designated server stores the user information in a database in response to the request being processed by the designated server.

Abstract: The present invention is directed to a method for tracking the use of an e-mail support tool. In one embodiment, the method initially involves eliciting from a user a query in connection with providing the e-mail support service. A corresponding e-mail query is then generated from the elicited query. The generated e-mail query includes a command having embedded query information that is associated with the user's query. The e-mail query is then made available to an agent for responding to the user's query by replying to the e-mail query. In replying to the e-mail query, the agent with a computer opens the e-mail query thereby executing the command. The execution of the command causes the agent computer to transmit to a server, designated within the command, a request that includes the embedded query information. The query information is then stored in a database in response to the fact that the request cannot be processed by the designated server.

Abstract: A method of tracking clients at a web server network comprises intercepting web page communications between a client computer and at least one web server within the network. A client tag is assigned to the client computer in association with each web page communication and stored within the web server network independent of the client computer and the at least one web server.

Abstract: A method of monitoring a network site includes searching a network site to identify any objectionable content associated with a network page link on the network site, and responding to the identified network page link. A network site monitoring system comprises a network site configured for displaying at least one network page link on a network page, and a monitor configured for identifying objectionable network page links on the network site.

Abstract: The present disclosure relates to a system and method for checking the spelling of words. The system and method involve identifying an unfamiliar word, generating at least one alternative spelling of the unfamiliar word to create a word variant, providing the unfamiliar word and the at least one word variant to a search engine configured to search for a frequency of use of the unfamiliar word and the at least one word variant, and presenting the results of the word search to the user.

Abstract: A server architecture remotely monitors client page render times by approximating the time lapse from when a hyperlink is first activated to request a web page to when the web page is rendered on the requesting client machine. In the described implementation, a client submits a request for a page. When the server receives the request, it locates or generates the appropriate page and attaches a script with the current time stamp. The stamped page is returned to the client and rendered. When the page is completely rendered (or some other important event occurs), the script is executed to return the time stamp to the server. The server measures the time lapse between the returned time stamp and the current time to derive a close approximation of client page render time. The server assumes that the time required to initially submit a request from the client to the server is approximately the same as the time involved in returning the time stamp.

Abstract: After a client or potential client accesses the web-site of a host organization and generates an e-mail to the organization, an e-mail sorting and routing system parses the meta-tags appended to the message to appropriately sort and route the message. The meta-tags specify the language of the client, i.e., the language in which the web-site was communicating with the client when the message was generated. The meta-tags also specify the topic, e.g. a product or service, about which the message was written. This information may be input by the client or ascertained from the content or purpose of the web-page from which the e-mail was generated. The messages are then sorted, first by language and then by topic. As a result, each message is quickly routed to a person qualified as to both language and subject matter who can respond to the client.

Abstract: The present invention is directed to a method for tracking the use of an e-mail support tool. In one embodiment, the method initially involves eliciting from a user a query in connection with providing the e-mail support service. A corresponding e-mail query is then generated from the elicited query. The generated e-mail query includes a command having embedded query information that is associated with the user's query. The e-mail query is then made available to an agent for responding to the user's query by replying to the e-mail query. In replying to the e-mail query, the agent with a computer opens the e-mail query thereby executing the command. The execution of the command causes the agent computer to transmit to a server, designated within the command, a request that includes the embedded query information. The query information is then stored in a database in response to the fact that the request cannot be processed by the designated server.