Patents by Inventor Jerry Busko

Jerry Busko has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Adaptive skills-based routing
    Publication number: 20060274758
    Abstract: A method and system of processing communications within a communication center is described. The exemplary method receives a communication and determines attributes of the communication necessary for processing the communication. The exemplary method determines a service level of a first queue. When the service level is within range, the method routes the communication using a default set of routing rules. When the service levels are out of range, the method modifies the routing rules and routes the communication using the modified set of routing rules. The method also re-routes pending communications in the queues using the modified set of routing rules.
    Type: Application
    Filed: June 1, 2005
    Publication date: December 7, 2006
    Applicant: CIM Ltd.
    Inventors: Jerry Busko, Martin Bernier