Patents by Inventor Jerry Prusa

Jerry Prusa has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Resolving resource time intervals in a distributed system
    Patent number: 8468121
    Abstract: In one example embodiment, a method can include determining resource time data for an update contact data record corresponding to a state of a given resource in a distributed contact center system. A repository can be queried for conflicting data records associated with the given resource based on the resource time data. Any inconsistency for the resource time data can be resolved based on results to the querying and the update contact data record.
    Type: Grant
    Filed: September 29, 2011
    Date of Patent: June 18, 2013
    Assignee: ShoreTel, Inc.
    Inventors: Jerry Prusa, Jayaprakash Krishnan, Bhupendra Singh, Raju Viswambharan