Abstract: Disclosed in one general aspect is an insurance item valuation method that includes establishing a communication link between a location in an operations base and a field site and transmitting item identification information about a series of different discrete items in different item categories located at the field site through the communications link. Insurance valuation information about the items is accessed at the operations base, and an acknowledgement about the insurance valuation information is transmitted from the operations base to the field site.

Abstract: In one general aspect, an insurance claim processing method is disclosed. It includes establishing a communication session over a communication link between a first location for a first insured and a claim processing location, and receiving a first notice of loss communication from the first location at the claim processing location during the communication session over the communication link. It also includes receiving item identification information about a series of different items affected by the loss from the first location at the claim processing location through the communication link, and accessing insurance valuation information about the items at the claim processing location during the communication session.