Abstract: A remotely located voice massaging and management system incorporating conventional telephone switching technology. The system provides for processing and handling of multiple calls and integration of Voice/Fax messaging to accomplish various applications. Applications include the ability to provide concierge, yellow page, and company directory service by sharing of resources. The sharing allows individuals and small businesses to obtain professional voice mail services possible only with large capital expenditures. The system is dependent upon the AT&T 5ESS or 1A switch to transfer calls by use of hook and flash capability to free the incoming telephone line of the VMS for continued transfer of the call.