Patents by Inventor Jesse Andersen
Jesse Andersen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10827000Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: October 30, 2018Date of Patent: November 3, 2020Assignee: West CorporationInventors: Michael T Mateer, James K Boutcher, Jesse Andersen
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Patent number: 10623570Abstract: An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.Type: GrantFiled: March 20, 2018Date of Patent: April 14, 2020Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 10601927Abstract: Certain aspects of the present disclosure relate to a technique for configuring context aware sessions. A first session is provided using a first communication channel Contextual information of the first session is used to provide a second session using a second communication channel, wherein the second session is associated with the first session.Type: GrantFiled: July 24, 2018Date of Patent: March 24, 2020Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 10116751Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: October 24, 2017Date of Patent: October 30, 2018Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 9924039Abstract: An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.Type: GrantFiled: May 16, 2017Date of Patent: March 20, 2018Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 9800668Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: January 3, 2017Date of Patent: October 24, 2017Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 9652727Abstract: An apparatus, a method, and a computer program receive a request message from a mobile device to connect with an agent and authenticate the request message and provisioning a database for enabled services and service location. A service provider is identified and selected from a plurality of service providers. As a result, the request message is transmitted to the service provider in order to determine availability of the service provider.Type: GrantFiled: October 10, 2011Date of Patent: May 16, 2017Assignee: WEST CORPORATIONInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 9635179Abstract: An apparatus, a method, and a computer program are disclosed. According to one example the apparatus may be configured to receive via the receiver a message from a mobile device to connect with an agent. The apparatus may also be configured to determine and select an available agent via the processor in order for the mobile device to communicate with the available agent, and transmit via the transmitter an agent availability message to the mobile device, wherein the agent availability message requires an acknowledgement from the mobile device prior to connecting the mobile device with the available agent.Type: GrantFiled: November 5, 2013Date of Patent: April 25, 2017Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 9537959Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: March 8, 2016Date of Patent: January 3, 2017Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 9282126Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: December 11, 2014Date of Patent: March 8, 2016Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 8914850Abstract: Certain aspects of the present disclosure relate to user access to an application service that references user account information and previous user action information. One example method may include receiving, via a receiver device, user input information to access an application, the user input information including at least one action request and authorizing the user to access the application. The method may also include storing the user input information as part of a contextual history information record in a database memory, generating a response message to the selected at least one action request based on the contextual history information, and forwarding the response message to the user via a transmitter device.Type: GrantFiled: October 14, 2011Date of Patent: December 16, 2014Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen
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Patent number: 8600417Abstract: An apparatus, a method, and a computer program are disclosed. According to one example the apparatus may be configured to receive via the receiver a message from a mobile device to connect with an agent. The apparatus may also be configured to determine and select an available agent via the processor in order for the mobile device to communicate with the available agent, and transmit via the transmitter an agent availability message to the mobile device, wherein the agent availability message requires an acknowledgement from the mobile device prior to connecting the mobile device with the available agent.Type: GrantFiled: October 10, 2011Date of Patent: December 3, 2013Assignee: West CorporationInventors: Michael T. Mateer, James K. Boutcher, Jesse Andersen