Abstract: A system and method for increasing meta data with a call center system to provide increased caller ID and agent skill matching. A system may include pre-populated meta data from a given phone number. A processor may include pre-programmed logic sequences for increasing meta data for the system by providing signal outputs to other sources and vendors to request the missing meta data. The information obtained from the other sources is input into the memory of the system for another logic sequence to act upon to provide the phone number or a call to the best possible and available agent based on agent skills and other information. Agents are able to access all the meta data prior to, during or after the call. Inbound and outbound calls may each utilize the system.

Abstract: A system and method for increasing meta data with a call center system to provide increased caller ID and agent skill matching. A system may include pre-populated meta data from a given phone number. A processor may include pre-programmed logic sequences for increasing meta data for the system by providing signal outputs to other sources and vendors to request the missing meta data. The information obtained from the other sources is input into the memory of the system for another logic sequence to act upon to provide the phone number or a call to the best possible and available agent based on agent skills and other information. Agents are able to access all the meta data prior to, during or after the call. Inbound and outbound calls may each utilize the system.

Abstract: A system and method for providing quality calls and predictive and real-time dialing analysis. The system may provide easy calling for an agent and simple feedback for a client. An agent is provided a number to call from a system with parameters previously setup by the client. An agent may make a call, automatically through the system, to a customer and recite a script provided to the agent. The agent may garner responses from the customer and provide information to the system, via a questionnaire or other means, based on the customer feedback. The system may record and transcribe the phone call and simultaneously mark and tag the script and transcription and provide immediate feedback to the system, the supervisor and the agent allowing for more accurate call analysis and predictive analysis of future calls based on the real-time feedback garnered by the agent and entered into the system.