Abstract: Systems and methods are provided for categorizing a plurality of customer interactions. The systems and methods may include monitoring the plurality of customer interactions for incidents at a plurality of user interfaces. The systems and methods may include recording the incidents. The systems and methods may include identifying a respective time and location in which each incident occurred. The systems and methods may include determining the existence of secondary user interfaces at the respective location for each incident. The systems and methods may include determining the operability of each respective secondary user interface during the respective time for each incident. The systems and methods may include categorizing each incident as either a failed customer interaction (“FCI”) or disrupted customer interaction (“DCI”). The systems and methods may include placing the FCIs into an FCI bucket and the DCIs into a DCI bucket.

Abstract: Embodiments of the present invention generally comprises the steps of receiving resource distribution machine data from a population of resource distribution machines; continuously monitoring the resource distribution machine data and determining a statistical performance baseline for the population of resource distribution machines; isolating a subset of resource distribution machines of the population of resource distribution machines and deploy a pilot change to the subset of resource distribution machines; continuously monitoring resource distribution machine data of the subset of resource distribution machines post-deployment of the pilot change and compare the resource distribution machine data to the statistical performance baseline; identifying one or more deviations from the statistical performance baseline; generating one or more visual depictions of the one or more deviations; and automatically transmitting the one or more visual depictions to one or more user computing devices for display via a gr

Abstract: A method and system for collision prevention in an extended reality environment, the method comprising: identifying a potential collision area for multiple users, wherein each of the multiple users have respective immersive experiences; prioritizing the multiple users' immersive experiences; calculating an adaptation needed to be made to prevent a collision, based on the prioritization; and adapting at least one of the multiple users' immersive experiences, based on the calculated adaptation, such that the collision is prevented.

Abstract: A method, system, and computer program product for automated testing of Internet of Things devices are provided. The method generates a device table for a set of devices. The device table includes a set of inputs and a set of controllable outputs for each device. A set of input signals are detected for a device for a subset of inputs associated with the device. The set of input signals are detected from one or more controllable outputs of a subset of devices. The device table is modified based on the set of input signals and the one or more controllable outputs to generate an association table representing a relation of the subset of inputs with the one or more controllable outputs. The method detects a fault in one or more device of the set of devices based on a test input signal and the association table.

Abstract: Provided are techniques for generating highlight queries. Data is analyzed using one or more schemas to identify patterns and frequencies of the patterns in the data. The patterns and the frequencies of the patterns are stored in a global patterns structure. A graph is analyzed to identify one or more of the patterns in the global patterns structure that are present in the graph and in which frequencies. The identified one or more of the patterns in the global patterns structure that are present in the graph are added to a per-user patterns structure with the frequencies of those patterns. The patterns in the per-user patterns structure are scored. A subset of the patterns in the per-user patterns structure that have scores above a threshold are selected as highlight queries. The selected subset of the patterns are executed as highlight queries to generate results, and the results are returned.

Abstract: Provided are techniques for generating highlight queries. Data is analyzed using one or more schemas to identify patterns and frequencies of the patterns in the data. The patterns and the frequencies of the patterns are stored in a global patterns structure. A graph is analyzed to identify one or more of the patterns in the global patterns structure that are present in the graph and in which frequencies. The identified one or more of the patterns in the global patterns structure that are present in the graph are added to a per-user patterns structure with the frequencies of those patterns. The patterns in the per-user patterns structure are scored. A subset of the patterns in the per-user patterns structure that have scores above a threshold are selected as highlight queries. The selected subset of the patterns are executed as highlight queries to generate results, and the results are returned.

Abstract: Aspects of the present disclosure relate to voice command filtering. Communication is established with a voice controlled device located at a location. Data indicating blocked directions is received from the voice controlled device. A voice command is received. A determination is made that the voice command is received from a blocked direction indicated in the data. The received voice command is then ignored.

Abstract: Concepts for detecting a scene transition in video footage are presented. One example comprises, for each of a plurality of different frames of video footage, obtaining a value of a confidence measure associated with a detected object in the frame. A scene transition in the video footage is then detected based on the obtained values of the confidence measure.

Abstract: Concepts for detecting a scene transition in video footage are presented. One example comprises, for each of a plurality of different frames of video footage, obtaining a value of a confidence measure associated with a detected object in the frame. A scene transition in the video footage is then detected based on the obtained values of the confidence measure.

Abstract: Aspects of the present disclosure relate to voice command filtering. Communication is established with a voice controlled device located at a location. Data indicating blocked directions is received from the voice controlled device. A voice command is received. A determination is made that the voice command is received from a blocked direction indicated in the data. The received voice command is then ignored.

Abstract: Methods, systems and computer program products are provided for html editing operation. The embodiment may include monitoring on a display of a device to detect an input box to receive input data of an expected data type and format. The embodiment may also include, in response to detecting an input box displayed in a first view, determining the expected data type and format of input data for the input box. The embodiment may further include analysing data displayed in a second view to identify data matching the expected data type and format of input data for the input box, wherein the second view is displayed subsequent to the first view. The embodiment may also include automatically selecting the identified data for copying from the second view to the input box in the first view as part of a copy and paste operation of the device.

Abstract: Embodiments of the present invention describe virtual object placement in augmented reality environments. Embodiments describe, determining a physical meeting room structure based on the meeting data and user data and identifying, by an augmented reality device, a physical room layout in which a first user is located. Embodiments describe determining an augmented room layout for the first user based on the identified physical room layout, in which determining the augmented room layout comprises: executing an optimization algorithm, and computing an optimization score for each iteration of potential room layouts produced by the optimization algorithm. Additionally, embodiments describe generating an augmented reality representation of a meeting environment tailored to the physical room layout based on the physical meeting room structure and the augmented room layout, and displaying to the first user the augmented reality representation of the meeting environment.

Abstract: Methods, systems and computer program products are provided for html editing operation. The embodiment may include monitoring on a display of a device to detect an input box to receive input data of an expected data type and format. The embodiment may also include, in response to detecting an input box displayed in a first view, determining the expected data type and format of input data for the input box. The embodiment may further include analysing data displayed in a second view to identify data matching the expected data type and format of input data for the input box, wherein the second view is displayed subsequent to the first view. The embodiment may also include automatically selecting the identified data for copying from the second view to the input box in the first view as part of a copy and paste operation of the device.

Abstract: A system is disclosed that includes an API component, a start-up component, an expansion component, a host status component, and an interaction component. The API component receives one or more API calls from other applications or components of the system. The start-up component starts up the integrated application and displays an icon corresponding to the integrated application. The expansion component displays an expanded interface for the integrated application in response to user input indicating selection of the icon corresponding to the integrated application. The host status component determines a current selection or current active area of the host application based on one or more API calls from the host application. The interaction component modifies the display or operation of the integrated application based on the current selection or active area in the host application.