Abstract: The present application discloses systems and methods for systematically identifying situations, improving processes, and producing proactive, actionable results to address customer inquiries. The systems and methods produce actionable proactive results (i.e., actions to be taken by predicting a likelihood of a customer interacting with an organization, such as an insurance provider). This allows an organization to avoid unnecessary and/or repeat customer contacts and inquiries, which generate protracted work and the need for case management and escalations. In addition, the systems and methods improve first contact resolution metrics and customer experience, by predicting the need for an interaction without having to communicate with the customer.

Abstract: The present application discloses systems and methods for systematically identifying situations, improving processes, and producing proactive, actionable results to address customer inquiries. The systems and methods produce actionable proactive results (i.e., actions to be taken by predicting a likelihood of a customer interacting with an organization, such as an insurance provider). This allows an organization to avoid unnecessary and/or repeat customer contacts and inquiries, which generate protracted work and the need for case management and escalations. In addition, the systems and methods improve first contact resolution metrics and customer experience, by predicting the need for an interaction without having to communicate with the customer.