Patents by Inventor Jessica Ting-Yu Ko

Jessica Ting-Yu Ko has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Neural-based agent assistance interface for providing answers based on a query vector
    Patent number: 11429834
    Abstract: Certain aspects of the present disclosure provide techniques for providing automated intelligence in a support session. In one example, a method includes generating a set of tokens based on a text-based query posted by a support agent to a live chat thread; generating a set of vectors based on the set of tokens; extracting a set of features based on the set of tokens; generating a query vector based on the set of vectors and the set of features; determining a predicted intent of the text-based query based on the query vector, wherein the predicted intent is one of a plurality of predefined intents; determining a predicted answer to the text-based query based on: the query vector; and the predicted intent; and providing the predicted answer to the text-based query in the live chat thread.
    Type: Grant
    Filed: September 7, 2018
    Date of Patent: August 30, 2022
    Assignee: INTUIT, INC.
    Inventors: Zijun Xue, Jessica Ting-Yu Ko, Neo Yuchen, Ming-Kuang Daniel Wu, Chucheng Hsieh