Patents by Inventor Jessie Bert Hunt

Jessie Bert Hunt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for communicating with service technicians in a telecommunications system
    Patent number: 8150940
    Abstract: Methods and systems are provided for communicating with a technician at a customer service location in a telecommunications system. One method embodiment includes generating an electronic message in an administration system; transmitting the generated electronic message from the administration system through a technician server operatively associated with the administration system; and, displaying the generated electronic message on a screen display adapted for viewing with an access device of the technician at the customer service location. One system embodiment includes an administration system configured for generating at least one electronic message; a technician server operatively associated with the administration system; and, a screen display adapted for receiving and displaying the generated electronic message for viewing on an access device of the technician at the customer service location. Computer-readable media embodiments of the present methods are also provided.
    Type: Grant
    Filed: November 20, 2007
    Date of Patent: April 3, 2012
    Assignee: AT&T Intellectual Property I, LP
    Inventors: Steven G. Smith, Jessie Bert Hunt, Jr., Lawrence E. Ertley
  • Methods and Systems for Communicating with Service Technicians in a Telecommunications System
    Publication number: 20080120395
    Abstract: Methods and systems are provided for communicating with a technician at a customer service location in a telecommunications system. One method embodiment includes generating an electronic message in an administration system; transmitting the generated electronic message from the administration system through a technician server operatively associated with the administration system; and, displaying the generated electronic message on a screen display adapted for viewing with an access device of the technician at the customer service location. One system embodiment includes an administration system configured for generating at least one electronic message; a technician server operatively associated with the administration system; and, a screen display adapted for receiving and displaying the generated electronic message for viewing on an access device of the technician at the customer service location. Computer-readable media embodiments of the present methods are also provided.
    Type: Application
    Filed: November 20, 2007
    Publication date: May 22, 2008
    Inventors: Steven G. Smith, Jessie Bert Hunt, Lawrence E. Ertley
  • Methods and systems for communicating with service technicians in a telecommunications system
    Patent number: 7308482
    Abstract: Methods and systems are provided for communicating with a technician at a customer service location in a telecommunications system. One method embodiment includes generating an electronic message in an administration system; transmitting the generated electronic message from the administration system through a technician server operatively associated with the administration system; and, displaying the generated electronic message on a screen display adapted for viewing with an access device of the technician at the customer service location. One system embodiment includes an administration system configured for generating at least one electronic message; a technician server operatively associated with the administration system; and, a screen display adapted for receiving and displaying the generated electronic message for viewing on an access device of the technician at the customer service location. Computer-readable media embodiments of the present methods are also provided.
    Type: Grant
    Filed: February 12, 2002
    Date of Patent: December 11, 2007
    Assignee: AT&T BLS Intellectual Property, Inc.
    Inventors: Steven G. Smith, Jessie Bert Hunt, Jr., Lawrence E. Ertley
  • Methods and systems for communicating with service techinicians in a telecommunications system
    Publication number: 20030154253
    Abstract: Methods and systems are provided for communicating with a technician at a customer service location in a telecommunications system. One method embodiment includes generating an electronic message in an administration system; transmitting the generated electronic message from the administration system through a technician server operatively associated with the administration system; and, displaying the generated electronic message on a screen display adapted for viewing with an access device of the technician at the customer service location. One system embodiment includes an administration system configured for generating at least one electronic message; a technician server operatively associated with the administration system; and, a screen display adapted for receiving and displaying the generated electronic message for viewing on an access device of the technician at the customer service location. Computer-readable media embodiments of the present methods are also provided.
    Type: Application
    Filed: February 12, 2002
    Publication date: August 14, 2003
    Inventors: Steven G. Smith, Jessie Bert Hunt, Lawrence E. Ertley