Abstract: Systems and methods for collaborative diagnosis and resolution of technology-related incidents are disclosed. In one embodiment a method may include: receiving an incident report for an incident; identifying a plurality of participants to involve in resolution of the incident; generating a technology incident workspace comprising an incident timeline module, a participant module, and a dynamic chat module; linking electronic devices associated to the technology incident workspace; logging the incident in the incident timeline module; receiving and logging chat among the participants in the dynamic chat module; generating a status indicator for the incident based on a severity of the incident, an anticipated time to resolution, and an impact of the incident, and displaying the status indicator in the technology incident workspace; receiving an update to the status indicator; and updating the timeline incident module based on a change in the status indicator.

Abstract: Systems and methods for prioritizing and tracking incidents and changes that occur in an information technology infrastructure are provided. The systems and methods may automatically detect incidents and changes and determine associated risk and impact of the incident or change using machine learning to enhance the determination of severity of an incident or change based on a prior history of incidents and changes.