Abstract: Techniques for escalating a service ticket between two service providers include receiving an initial service ticket at an initial service provider for resolution of an issue from an affected entity that is affected by the issue. The initial service ticket comprises an access-restricted set of attributes of the affected entity. Based on the initial service ticket, the system generates an escalated service ticket at the initial service provider. The escalated service ticket identifies the issue and omits the access-restricted attributes. The system transmits the escalated service ticket to a higher-tiered service provider, which is not authorized to access the access-restricted set of attributes comprised in the initial service ticket.

Abstract: A method is provided of transmitting data between a transmitting device and a receiving device. The method includes the steps of selecting a first type of data path for transmitting the data from the transmitting device to the receiving device. The transmitting device is connected to the receiving device over a wireless telephonic network and a control data packet is transmitted over the wireless network to the receiving device utilizing the first data path. An information data packet is built in response to the control data packet. The information data packet is transmitted from the receiving device to the transmitting device.