Abstract: The embodiment of the invention provides a media resource adaptation method, a media gateway controller and a server. In an embodiment of the invention, the services, the CTIS and the MGC are deployed in the center, each dispersed area is only equipped with the access equipment or the resource equipment, the deployment structure is simple, and the maintenance workload is less. The CTIS decides the resource adaptation, and the resource can be extended to the service sides. Therefore, the resource usage is flexible. The user terminal call can obtain the local media services, which reduces the occupancy of a VoIP long-distance link, thus lowering the operation cost. Furthermore, the global share of the media resources is realized, which is favorable for load balance and reduces the cost of redundancy devices.

Abstract: The embodiment of the invention provides a media resource adaptation method, a media gateway controller and a server. In an embodiment of the invention, the services, the CTIS and the MGC are deployed in the center, each dispersed area is only equipped with the access equipment or the resource equipment, the deployment structure is simple, and the maintenance workload is less. The CTIS decides the resource adaptation, and the resource can be extended to the service sides. Therefore, the resource usage is flexible. The user terminal call can obtain the local media services, which reduces the occupancy of a VoIP long-distance link, thus lowering the operation cost. Furthermore, the global share of the media resources is realized, which is favorable for load balance and reduces the cost of redundancy devices.

Abstract: The present disclosure discloses a call transfer method and a communication system, and the call transfer method includes: transferring, by a source CTI platform, a call of a user terminal processed by a source traffic resource device to a target traffic resource device upon a call hang and transfer request of the source traffic resource device, and setting the source traffic resource device in a suspended state according to a call processing response message provided from a target CTI platform; and receiving a call release notification message sent from the target CTI platform after the target traffic resource device processes the call, setting the source traffic resource device in an active state according to the call release notification message, and transferring the call of the user terminal back to the source traffic resource device.

Abstract: The present disclosure discloses a call dispatch method which can hold a plurality of calls concurrently for a flexible dispatch and which includes allocating a received call to a dispatch terminal, receiving a call processing request returned from the dispatch terminal, and executing the processing of storing the received call in a call hold queue corresponding to the dispatch terminal, of holding a call currently processed by the dispatch terminal to the call hold queue corresponding to the dispatch terminal and processing the received call, or of allocating the received call to another dispatch terminal in response to the call processing request. The present disclosure further discloses a call dispatch system and a dispatch device.