Abstract: Various embodiments of the teachings herein include a fault processing method comprising: receiving two historical faults similar to a target fault; searching keywords in a description of the target fault and each historical fault, wherein the keywords are classified into N grades, and for each system component in a grade, the grade comprises at least one keyword for describing the component, wherein N is an integer no less than 2; for each of the N grades, counting a quantity of identical system components represented by the keywords in the text description of each historical fault and the target fault; and comparing a degree of similarity of each historical fault to the target fault according to the quantity of identical system components counted in each grade of the N different grades, wherein a historical fault relating to a larger number of high-grade identical system components has a higher degree of similarity to the target fault.

Abstract: Various embodiments of the teachings herein include a fault processing method comprising: receiving two historical faults similar to a target fault; searching keywords in a description of the target fault and each historical fault, wherein the keywords are classified into N grades, and for each system component in a grade, the grade comprises at least one keyword for describing the component, wherein N is an integer no less than 2; for each of the N grades, counting a quantity of identical system components represented by the keywords in the text description of each historical fault and the target fault; and comparing a degree of similarity of each historical fault to the target fault according to the quantity of identical system components counted in each grade of the N different grades, wherein a historical fault relating to a larger number of high-grade identical system components has a higher degree of similarity to the target fault.