Patents by Inventor Jie Zhang Nissel

Jie Zhang Nissel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interactive voice response system with a real time conversation scoring module
    Patent number: 11457110
    Abstract: An interactive voice response system for interpreting sentiment of a conversation in real time is provided. The system may include a receiver. The receiver may be operable to receive a plurality of sentiment signals and a first portion of a conversation. The first portion of the conversation may include a plurality of interaction pairs. Each interaction pair may include an utterance and a system response. The system may include an utterance sentiment category determination module that may be operable to determine a sentiment category for each utterance. The system may include a sequential module. The sequential module may determine a conversation sentiment category based on the utterance sentiment categories and the order in which the utterance sentiment categories are received. The system may include an output module. The output module may output the conversation sentiment category. The conversation sentiment category may be used to determine a future system response.
    Type: Grant
    Filed: October 19, 2021
    Date of Patent: September 27, 2022
    Assignee: Bank of America Corporation
    Inventors: Christopher Keith Restorff, Joshua Maki, Emad Noorizadeh, Ramakrishna R. Yannam, Jie Zhang Nissel
  • INTERACTIVE VOICE RESPONSE SYSTEM WITH A REAL TIME CONVERSATION SCORING MODULE
    Publication number: 20220103688
    Abstract: An interactive voice response system for interpreting sentiment of a conversation in real time is provided. The system may include a receiver. The receiver may be operable to receive a plurality of sentiment signals and a first portion of a conversation. The first portion of the conversation may include a plurality of interaction pairs. Each interaction pair may include an utterance and a system response. The system may include an utterance sentiment category determination module that may be operable to determine a sentiment category for each utterance. The system may include a sequential module. The sequential module may determine a conversation sentiment category based on the utterance sentiment categories and the order in which the utterance sentiment categories are received. The system may include an output module. The output module may output the conversation sentiment category. The conversation sentiment category may be used to determine a future system response.
    Type: Application
    Filed: October 19, 2021
    Publication date: March 31, 2022
    Inventors: Christopher Keith Restorff, Joshua Maki, Emad Noorizadeh, Ramakrishna R. Yannam, Jie Zhang Nissel
  • Interactive voice response system with a real time conversation scoring module
    Patent number: 11201966
    Abstract: An interactive voice response system for interpreting sentiment of a conversation in real time is provided. The system may include a receiver. The receiver may be operable to receive a plurality of sentiment signals and a first portion of a conversation. The first portion of the conversation may include a plurality of interaction pairs. Each interaction pair may include an utterance and a system response. The system may include an utterance sentiment category determination module that may be operable to determine a sentiment category for each utterance. The system may include a sequential module. The sequential module may determine a conversation sentiment category based on the utterance sentiment categories and the order in which the utterance sentiment categories are received. The system may include an output module. The output module may output the conversation sentiment category. The conversation sentiment category may be used to determine a future system response.
    Type: Grant
    Filed: August 25, 2020
    Date of Patent: December 14, 2021
    Assignee: Bank of America Corporation
    Inventors: Christopher Keith Restorff, Joshua Maki, Emad Noorizadeh, Ramakrishna R. Yannam, Jie Zhang Nissel