Abstract: A personalized messaging system includes a personalized messaging application that is executed by a computing system to communicate with a computing device of a user to generate a personalized recipient message that may be transmitted to a customer. The application receives one or more instances of user-supplied content from the user computing device in which user-supplied content is associated with a product or service purchased by a customer in advance of delivery of the product or consumption of the service. From this information, the application generates a personalized recipient message using the user-supplied content, and transmits the personalized recipient message to the recipient.