Patents by Inventor Jim Barnett

Jim Barnett has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for analyzing interactions and reporting analytic results to human operated and system interfaces in real time
    Patent number: 9992336
    Abstract: A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
    Type: Grant
    Filed: August 31, 2015
    Date of Patent: June 5, 2018
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Mark David Scott, Jim Barnett
  • SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME
    Publication number: 20150373196
    Abstract: A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
    Type: Application
    Filed: August 31, 2015
    Publication date: December 24, 2015
    Inventors: Mark David Scott, Jim Barnett
  • System for analyzing interactions and reporting analytic results to human operated and system interfaces in real time
    Patent number: 9124697
    Abstract: A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
    Type: Grant
    Filed: May 6, 2013
    Date of Patent: September 1, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Mark Scott, Jim Barnett
  • SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME
    Publication number: 20130246053
    Abstract: A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
    Type: Application
    Filed: May 6, 2013
    Publication date: September 19, 2013
    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Mark Scott, Jim Barnett
  • System for analyzing interactions and reporting analytic results to human-operated and system interfaces in real time
    Patent number: 8463606
    Abstract: A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
    Type: Grant
    Filed: July 13, 2009
    Date of Patent: June 11, 2013
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Mark Scott, Jim Barnett
  • System for Analyzing Interactions and Reporting Analytic Results to Human-Operated and System Interfaces in Real Time
    Publication number: 20110010173
    Abstract: A computerized system for advising one communicant in electronic communication between two or more communicants has apparatus monitoring and recording interaction between the communicants, software executing from a machine-readable medium and providing analytics, the software functions including rendering speech into text, and analyzing the rendered text for topics, performing communicant verification, and detecting changes in communicant emotion. Advice is offered to the one communicant during the interaction, based on results of the analytics.
    Type: Application
    Filed: July 13, 2009
    Publication date: January 13, 2011
    Inventors: Mark Scott, Jim Barnett