Abstract: A method for assessing content management includes identifying business critical information across processes and groups within the organization, identifying transactions between users within the organization which are associated with the business critical information; identifying major value chain processes within the organization for managing the business critical information and their associated transactions; analyzing the role and flow of the business critical information and their associated transactions within the major value chain processes to develop a set of modifications to the major value chain processes for achieving an optimized flow; measuring the flow of the business critical information and their associated transactions to determine a baseline flow; and modifying the major value chain processes in accordance with the set of developed modifications and measuring the flow of the business critical information and their associated transactions until the optimized flow has been achieved.

Abstract: A method for managing knowledge within an enterprise includes defining a business process structure within which knowledge (both recorded and unrecorded knowledge) is communicated, measuring the way in which knowledge is communicated in a business process which produces an output of value to the enterprise (knowledge flow to value), optimizing the flow of knowledge throughout the enterprise, establishing a framework to support the rapid distribution, gathering and recording of knowledge, including capturing any unrecorded knowledge and recording in documents, defining a knowledge taxonomy for the enterprise which includes a classification system for classifying the knowledge for the enterprise; and classifying the body of recorded knowledge according to the knowledge taxonomy for the enterprise.