Abstract: The present application discloses an improved transportation matching system, and corresponding methods and computer-readable media. According to disclosed embodiments, a transportation matching system receives session information from a requestor computing device in response to one or more session events. The system utilizes the received session information to determine a likelihood that the associated session on the requestor computing device will result in a transportation request. If the determined likelihood is above a threshold amount, the system generates an upfront dispatch that matches the associated session to a provider computing device. The system then reserves the provider computing device and generates a predicted dispatch for the reserved provider computing device.

Abstract: The present application discloses an improved wait time optimization system, and corresponding methods and computer-readable media. According to disclosed embodiments, the wait time optimization system generates a customized wait time period for a provider computing device that has arrived at a pickup location associated with a matched transportation request. Upon the expiration of the customized wait time period, the wait time optimization system selectively enables a cancellation option for the provider computing device that enables a user of the provider computing device to cancel the transportation request, thereby releasing the provider computing device for a new transportation request match.

Abstract: The present application discloses an improved transportation matching system, and corresponding methods and computer-readable media. According to disclosed embodiments, a transportation matching system receives session information from a requestor computing device in response to one or more session events. The system utilizes the received session information to determine a likelihood that the associated session on the requestor computing device will result in a transportation request. If the determined likelihood is above a threshold amount, the system generates an upfront dispatch that matches the associated session to a provider computing device. The system then reserves the provider computing device and generates a predicted dispatch for the reserved provider computing device.

Abstract: An improved emergency response system is provided. The system includes a patient or subscriber location database having a schedule of patient or subscriber activities. In one implementation, an emergency services server detects when the patient or subscriber is having a possible medical event as indicated by medical physiologic data transmitted from a wireless communication device proximate the patient. A third party such as a technologist and/or doctor diagnoses the patient and determines whether treatment is required. If treatment is required, a phone located remotely from the patient is used to call an emergency services first responder from a public safety access point in the patient's location. The remotely located phone has an automatic location identification database record that is updated based on the patient's current location as indicate by the patient location database.

Abstract: The present application discloses an improved wait time optimization system, and corresponding methods and computer-readable media. According to disclosed embodiments, the wait time optimization system generates a customized wait time period for a provider computing device that has arrived at a pickup location associated with a matched transportation request. Upon the expiration of the customized wait time period, the wait time optimization system selectively enables a cancellation option for the provider computing device that enables a user of the provider computing device to cancel the transportation request, thereby releasing the provider computing device for a new transportation request match.

Abstract: The present disclosure relates assigning ride requests to providers based on the probability that a provider will accept the request. For example, one or more embodiments identify a first provider to assign the ride request. The system then generates a probability of acceptance for that provider. The system then determines an estimated time-to-arrival for the first provider and an alternate estimated time-to-arrival associated with a re-assigned provider. Based on the acceptance probability, the estimated time-to-arrival, and the alternate estimated time-to-arrival, the system then determines an expected time-to-arrival associated with the first provider. The system assigns ride requests to providers based on optimizing the expected time-to-arrival across multiple potential providers for a ride request.

Abstract: An improved emergency response system is provided. The system includes a patient or subscriber location database having a schedule of patient or subscriber activities. In one implementation, an emergency services server detects when the patient or subscriber is having a possible medical event as indicated by medical physiologic data transmitted from a wireless communication device proximate the patient. A third party such as a technologist and/or doctor diagnoses the patient and determines whether treatment is required. If treatment is required, a phone located remotely from the patient is used to call an emergency services first responder from a public safety access point in the patient's location. The remotely located phone has an automatic location identification database record that is updated based on the patient's current location as indicate by the patient location database.

Abstract: An improved emergency response system is provided. The system includes a patient or subscriber location database having a schedule of patient or subscriber activities. In one implementation, an emergency services server detects when the patient or subscriber is having a possible medical event as indicated by medical physiologic data transmitted from a wireless communication device proximate the patient. A third party such as a technologist and/or doctor diagnoses the patient and determines whether treatment is required. If treatment is required, a phone located remotely from the patient is used to call an emergency services first responder from a public safety access point in the patient's location. The remotely located phone has an automatic location identification database record that is updated based on the patient's current location as indicate by the patient location database.

Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for intelligently determining to assess (or not assess) a cancellation penalty and notifying a requestor device of such a penalty in response to either a requestor's selection to cancel a single transportation request for a requestor or a requestor's selection to cancel a shared-transportation request associated with multiple requestors. For example, the disclosed systems can generate conversion probabilities for a requestor reflecting if a cancellation penalty is assessed—and if the cancellation penalty is not assessed—for a cancellation of a transportation request for transport of a lone requestor. Based on the conversion probabilities, the disclosed systems customize a cancellation notice for a requestor device to either include or exclude the cancellation penalty.

Abstract: The present disclosure relates to systems, non-transitory computer-readable media, and methods for intelligently determining to assess (or not assess) a cancellation penalty and notifying a requestor device of such a penalty in response to either a requestor's selection to cancel a single transportation request for a requestor or a requestor's selection to cancel a shared-transportation request associated with multiple requestors. For example, the disclosed systems can generate conversion probabilities for a requestor reflecting if a cancellation penalty is assessed—and if the cancellation penalty is not assessed—for a cancellation of a transportation request for transport of a lone requestor. Based on the conversion probabilities, the disclosed systems customize a cancellation notice for a requestor device to either include or exclude the cancellation penalty.

Abstract: The present application discloses an improved wait time optimization system, and corresponding methods and computer-readable media. According to disclosed embodiments, the wait time optimization system generates a customized wait time period for a provider computing device that has arrived at a pickup location associated with a matched transportation request. Upon the expiration of the customized wait time period, the wait time optimization system selectively enables a cancellation option for the provider computing device that enables a user of the provider computing device to cancel the transportation request, thereby releasing the provider computing device for a new transportation request match.

Abstract: This disclosure describes an arrival determination system that determines a hiking distance for a transportation request and further enables a provider device to indicate arrival for pickup based on monitoring a location of the provider device. For example, the disclosed systems utilize a hiking distance predictor model to analyze request features associated with a transportation request to determine a hiking distance based on the request features. In addition, the disclosed systems monitor a location of a provider device of a provider matched to service the transportation request to determine when the provider device is within the hiking distance of a requested pickup location. Based on determining that the provider device is within the hiking distance, the disclosed systems enable the provider device to notify a requester device that the provider has arrived for pickup.

Abstract: An improved emergency response system is provided. The system includes a patient or subscriber location database having a schedule of patient or subscriber activities. In one implementation, an emergency services server detects when the patient or subscriber is having a possible medical event as indicated by medical physiologic data transmitted from a wireless communication device proximate the patient. A third party such as a technologist and/or doctor diagnoses the patient and determines whether treatment is required. If treatment is required, a phone located remotely from the patient is used to call an emergency services first responder from a public safety access point in the patient's location. The remotely located phone has an automatic location identification database record that is updated based on the patient's current location as indicate by the patient location database.

Abstract: An improved emergency response system is provided. The system includes a patient or subscriber location database having a schedule of patient or subscriber activities. In one implementation, an emergency services server detects when the patient or subscriber is having a possible medical event as indicated by medical physiologic data transmitted from a wireless communication device proximate the patient. A third party such as a technologist and/or doctor diagnoses the patient and determines whether treatment is required. If treatment is required, a phone located remotely from the patient is used to call an emergency services first responder from a public safety access point in the patient's location. The remotely located phone has an automatic location identification database record that is updated based on the patient's current location as indicate by the patient location database.

Abstract: The present disclosure relates assigning ride requests to providers based on the probability that a provider will accept the request. For example, one or more embodiments identify a first provider to assign the ride request. The system then generates a probability of acceptance for that provider. The system then determines an estimated time-to-arrival for the first provider and an alternate estimated time-to-arrival associated with a re-assigned provider. Based on the acceptance probability, the estimated time-to-arrival, and the alternate estimated time-to-arrival, the system then determines an expected time-to-arrival associated with the first provider. The system assigns ride requests to providers based on optimizing the expected time-to-arrival across multiple potential providers for a ride request.

Abstract: The present application discloses an improved transportation matching system, and corresponding methods and computer-readable media. According to disclosed embodiments, a transportation matching system receives session information from a requestor computing device in response to one or more session events. The system utilizes the received session information to determine a likelihood that the associated session on the requestor computing device will result in a transportation request. If the determined likelihood is above a threshold amount, the system generates an upfront dispatch that matches the associated session to a provider computing device. The system then reserves the provider computing device and generates a predicted dispatch for the reserved provider computing device.

Abstract: An improved emergency response system is provided. The system includes a patient or subscriber location database having a schedule of patient or subscriber activities. In one implementation, an emergency services server detects when the patient or subscriber is having a possible medical event as indicated by medical physiologic data transmitted from a wireless communication device proximate the patient. A third party such as a technologist and/or doctor diagnoses the patient and determines whether treatment is required. If treatment is required, a phone located remotely from the patient is used to call an emergency services first responder from a public safety access point in the patient's location. The remotely located phone has an automatic location identification database record that is updated based on the patient's current location as indicate by the patient location database.

Abstract: An improved emergency response system is provided. The system includes a patient or subscriber location database having a schedule of patient or subscriber activities. In one implementation, an emergency services server detects when the patient or subscriber is having a possible medical event as indicated by medical physiologic data transmitted from a wireless communication device proximate the patient. A third party such as a technologist and/or doctor diagnoses the patient and determines whether treatment is required. If treatment is required, a phone located remotely from the patient is used to call an emergency services first responder from a public safety access point in the patient's location. The remotely located phone has an automatic location identification database record that is updated based on the patient's current location as indicate by the patient location database.