Patents by Inventor Joanne L. Martin

Joanne L. Martin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service engagement management using a standard framework
    Patent number: 9152931
    Abstract: A solution for managing a service engagement is provided. A service delivery model for the service engagement is defined within an engagement framework. The engagement framework, and consequently the service delivery model, can include a hierarchy that comprises a service definition, a set of service elements for the service definition, and a set of element tasks for each service element. The set of element tasks can be selected from a set of base tasks, each of which defines a particular task along with its input(s), output(s), and related asset(s). As a result, service engagements can be managed in a consistent manner using a data structure that promotes reuse and is readily extensible.
    Type: Grant
    Filed: May 30, 2007
    Date of Patent: October 6, 2015
    Assignee: International Business Machines Corporation
    Inventors: Moonish Badaloo, Kavita Chavda, Matthew Denesuk, Leslie M. Ernest, Felicia A. Hochheiser, Joanne L. Martin
  • SERVICE ENGAGEMENT MANAGEMENT USING A STANDARD FRAMEWORK
    Publication number: 20080301698
    Abstract: A solution for managing a service engagement is provided. A service delivery model for the service engagement is defined within an engagement framework. The engagement framework, and consequently the service delivery model, can include a hierarchy that comprises a service definition, a set of service elements for the service definition, and a set of element tasks for each service element. The set of element tasks can be selected from a set of base tasks, each of which defines a particular task along with its input(s), output(s), and related asset(s). As a result, service engagements can be managed in a consistent manner using a data structure that promotes reuse and is readily extensible.
    Type: Application
    Filed: May 30, 2007
    Publication date: December 4, 2008
    Inventors: Moonish Badaloo, Kavita Chavda, Matthew Denesuk, Leslie M. Ernest, Felicia A. Hochheiser, Joanne L. Martin