Abstract: System and method comprising selecting a set of opportunity patterns that are similar to an opportunity pattern of an open opportunity based on a first set of features; comparing the selected set of opportunity patterns to the opportunity pattern of the open opportunity based on a second set of features that are different than the first set of features; and generating feedback recommending a next action for the open opportunity based on the comparing.

Abstract: A computer implemented method and system, comprising: retrieving, from an electronic data storage, participation data for each of a plurality of contacts that are associated with an opportunity, the participation data including information indicating types of communication activities the contacts have participated in in respect of the opportunity and times of the participation; comparing the participation data for the plurality of contacts with historic participation data for each of a plurality of decision maker contacts for a plurality of historic opportunities, the historic participation data including information indicating types of communication activities the decision maker contacts have participated in in respect of the historic opportunities and times of the participation; and computing, based on the comparing, which of the plurality of contacts associated with the opportunity is a potential decision maker and storing information indicating the identity of the potential decision maker.

Abstract: System and method for updating customer data that includes a plurality of electronically stored contact records that each include contact information for a respective individual contact. Filtering is applied to the customer data to identify contacts that fall within defined filtering criteria. Information about the identified contacts is provided to a decision making authority for a further layer of filtering. Customer data is updated based on feedback derived from the decision making authority.

Abstract: An email message body is processed to identify groups of characters that match patterns from a set of predefined signature data patterns. For each identified group of characters, a respective block of the email message body is reviewed to identify other groups of characters within the respective block that also match patterns from the set of predefined signature data patterns. A block score is generated for the respective block based on the groups of characters identified as matching patterns from the set of predefined signature data patterns. One of the blocks is selected based on the block scores generated for the respective blocks, and signature contact information is retrieved from the selected block.

Abstract: Computer implemented method and a system that includes receiving a list of invitees for a future meeting, accessing electronically stored relationship data that includes information identifying a plurality of individuals and existing relationships between the individuals, wherein the individuals include at least some of the invitees and also additional individuals, selecting one or more of the additional individuals that are identified in the relationship data as having existing relationships with one or more of the invitees, and adding the one or more selected additional individuals to a potential invitee list for the future meeting.

Abstract: Computer implemented method and a system that includes receiving a list of invitees for a future meeting, accessing electronically stored relationship data that includes information identifying a plurality of individuals and existing relationships between the individuals, wherein the individuals include at least some of the invitees and also additional individuals, selecting one or more of the additional individuals that are identified in the relationship data as having existing relationships with one or more of the invitees, and adding the one or more selected additional individuals to a potential invitee list for the future meeting.

Abstract: A computer implemented method and system, comprising: retrieving, from an electronic data storage, participation data for each of a plurality of contacts that are associated with an opportunity, the participation data including information indicating types of communication activities the contacts have participated in in respect of the opportunity and times of the participation; comparing the participation data for the plurality of contacts with historic participation data for each of a plurality of decision maker contacts for a plurality of historic opportunities, the historic participation data including information indicating types of communication activities the decision maker contacts have participated in in respect of the historic opportunities and times of the participation; and computing, based on the comparing, which of the plurality of contacts associated with the opportunity is a potential decision maker and storing information indicating the identity of the potential decision maker.

Abstract: Method and system that includes: receiving, from a first automated service, identifying information for a website visitor; requesting, from a second automated service, further identifying information based on the received identifying information; when further identifying information is received from the second automated service, providing a query to a customer data storage system for an account that matches the further identifying information; and when a positive response to the query indicating a match is received from the customer data storage system, causing a notification to be generated that includes information included in the positive response.

Abstract: A method and system for migrating contact data from a source customer relationship management (CRM) system to a target CRM system, comprising retrieving a source contact record corresponding to a source contact from a source CRM database associated with the source CRM system, the source contact record including a first set of data fields populated with information about the source contact; retrieving, from a support database, a support contact record corresponding to the source contact, the support contact record including a second set of data fields populated with information about the source contact; and determining, based on information included in the support contact record, if the source contact record meets a predefined migration criteria, and if so perform a migration process to migrate information included in the source contact record to the target CRM system.

Abstract: System and method comprising selecting a set of opportunity patterns that are similar to an opportunity pattern of an open opportunity based on a first set of features; comparing the selected set of opportunity patterns to the opportunity pattern of the open opportunity based on a second set of features that are different than the first set of features; and generating feedback recommending a next action for the open opportunity based on the comparing.

Abstract: An email message body is processed to identify groups of characters that match patterns from a set of predefined signature data patterns. For each identified group of characters, a respective block of the email message body is reviewed to identify other groups of characters within the respective block that also match patterns from the set of predefined signature data patterns. A block score is generated for the respective block based on the groups of characters identified as matching patterns from the set of predefined signature data patterns. One of the blocks is selected based on the block scores generated for the respective blocks, and signature contact information is retrieved from the selected block.

Abstract: System and method for updating customer data that includes a plurality of electronically stored contact records that each include contact information for a respective individual contact. Filtering is applied to the customer data to identify contacts that fall within defined filtering criteria. Information about the identified contacts is provided to a decision making authority for a further layer of filtering. Customer data is updated based on feedback derived from the decision making authority.

Abstract: A push content delivery system and method are provided for delivering push content to a wireless device. A plurality of content servers are configurable to deliver push content to the wireless device, each of the content servers having a processor connected to a memory. A plurality of mobile connectors are coupled to one or more of the respective content servers for delivering the push content to the wireless device. Each of the plurality of content servers has one or more modules stored in the memory. The modules are configured to cause the content server to send an invitation to the wireless device to receive push content from the content server, the invitation including information relating to the push content being offered to the wireless device and a version of a mobile content player needed for viewing the push content.

Abstract: The method allows users of mobile devices or desktop/laptops in an organization to perform a search on a collated list of contacts for a particular contact and determine who, within the system/organization, may have that contact in their list. Contact lists from individual mobile devices are collated and stored and are searchable. A rating for the strength of each contact in a user's mobile contact list is made by determining the type of contact that the user uses to communicate with the contact and by the frequency with which the user communicates with the contact. This can be done across the contacts for the entire organization. The organization can also determine the strength of the contact list of someone in the organization or the relative strength of each contact.

Abstract: A system and method is provided for republishing content for a wireless device. In the wireless device, this may comprise: receiving a content manifest associated with a new content, the content manifest providing information about the new content; identifying any changes to existing content stored in the device, based on the information in the content manifest; retrieving updates in the new content corresponding to the changes; and storing the updates.

Abstract: A system and method is provided for delivering content to a wireless device in a content delivery system. The system and method may: provide web services for publishing the content and exporting the content to a content server, the content being in a first format; convert the content from the first format to a second format compatible with the wireless device; and in response to a request for the content, deliver the content to the wireless device.

Abstract: The method allows users of mobile devices or desktop/laptops in an organization to perform a search on a collated list of contacts for a particular contact and determine who, within the system/organization, may have that contact in their list. Contact lists from individual mobile devices are collated and stored and are searchable. A rating for the strength of each contact in a user's mobile contact list is made by determining the type of contact that the user uses to communicate with the contact and by the frequency with which the user communicates with the contact. This can be done across the contacts for the entire organization. The organization can also determine the strength of the contact list of someone in the organization or the relative strength of each contact.

Abstract: A system, server, and method are provided for delivering at least one web feed to at least one wireless device. The server subscribes to the at least one web feed. The server has a processor connected to a memory with at least one module stored in the memory for execution by the processor. The server is configured to: monitor the web feed status for an expiration of a refresh time; retrieve new content from the web feed upon expiry of the refresh time; process the new content and package the processed new content as a content package for delivery to the wireless device; and send the content package to the wireless device as a push delivery.

Abstract: A system, method and device are disclosed for managing bandwidth in content delivery from a push content server to a wireless device. The system may include: a content server configurable to deliver content to the wireless device; a processor for controlling operation of the server; a communications subsystem coupled to the processor; a memory coupled to the processor; and a storage device coupled to the processor. The content server may include a module for managing bandwidth in content delivery from the content server to the wireless device, the module being configured to cause the content server to: record a policy for the delivery of content to the wireless device; initiate content delivery to the wireless device; evaluate the policy to determine whether new content for delivery is deliverable to the wireless device; deliver content when the policy is satisfied; and decline delivery of content when the policy is not satisfied.

Abstract: A system and method is provided for republishing content for a wireless device. In the wireless device, this may comprise: receiving a content manifest associated with a new content, the content manifest providing information about the new content; identifying any changes to existing content stored in the device, based on the information in the content manifest; retrieving updates in the new content corresponding to the changes; and storing the updates.