Patents by Inventor Joe Begley

Joe Begley has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and systems for management of data for multiple call centers
    Patent number: 7573998
    Abstract: Computer-implemented methods and systems for management of real-time and historical data for multiple call centers in which real-time and historical data are received electronically from a plurality of call center sites and displayed simultaneously for each of the plurality of call center sites on a single display screen in a separate call center site column for each call center and integrated and displayed for all of the plurality of call center sites in a separate division column on the single display screen.
    Type: Grant
    Filed: June 15, 2005
    Date of Patent: August 11, 2009
    Assignee: Citicorp Credit Services, Inc.
    Inventors: Kevin Kessinger, Richard Garside, Louis Savoldy, Mahendra Govada, Joe Begley, Ryan Kaminski
  • Methods and systems for management of data for multiple call centers
    Publication number: 20060115072
    Abstract: Computer-implemented methods and systems for management of real-time and historical data for multiple call centers in which real-time and historical data are received electronically from a plurality of call center sites and displayed simultaneously for each of the plurality of call center sites on a single display screen in a separate call center site column for each call center and integrated and displayed for all of the plurality of call center sites in a separate division column on the single display screen.
    Type: Application
    Filed: June 15, 2005
    Publication date: June 1, 2006
    Inventors: Kevin Kessinger, Richard Garside, Louis Savoldy, Mahendra Govada, Joe Begley, Ryan Kaminski