Patents by Inventor Joe Bloom

Joe Bloom has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of optimizing call center resources based upon statistics
    Patent number: 6870926
    Abstract: A method and apparatus are provided for allocating resources within a call center based upon a predetermined business rule of an enterprise controlling the call center. The method includes the steps of analyzing records from a plurality of call transactions based upon the predetermined business rule, recognizing a correlation among the call transaction records based upon the predetermined business rule and adjusting a resource of the call transactions based upon the recognized correlation and predetermined business rule.
    Type: Grant
    Filed: November 6, 2001
    Date of Patent: March 22, 2005
    Assignee: Rockwell Electronic Commerce Technologies, LLC
    Inventors: Craig R. Shambaugh, Joe Bloom, Anthony J. Dezonno, David Funck, Jeff Hodson, Eric James, Michael Peters, Mark J. Power, Dave Mosquera, Nayel Saleh