Patents by Inventor Joe Hattaway

Joe Hattaway has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer incapacity management
    Patent number: 10915977
    Abstract: Financial communications can be managed to account for customer incapacity. A determination can be made that a primary responder is unable to receive or respond to a financial communication due to incapacity. The determination can be made based on a change in account activity or a lack of responsiveness. Based on a type of the financial communication, a secondary responder can be identified, and the financial communication of the primary responder is sent to the secondary responder.
    Type: Grant
    Filed: May 29, 2020
    Date of Patent: February 9, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Joe Hattaway, Kourtney Eidam, Michael Thomas Duke
  • Customer incapacity management
    Patent number: 10672090
    Abstract: Systems and method of managing incapacity of a customer is provided. The subject innovation can determine when a customer cannot receive financial communications due to incapacity. The determination can be made due to lack of a response from the customer or to account activity indicating the customer may be incapacitated. The innovation can default to a designated person for sending financial communications of the customer upon a determination of incapacity.
    Type: Grant
    Filed: October 21, 2019
    Date of Patent: June 2, 2020
    Assignee: WELLS FARGO BANK, N.A.
    Inventors: Joe Hattaway, Kourtney Eidam, Michael Thomas Duke
  • Customer incapacity management
    Patent number: 10453156
    Abstract: Systems and method of managing incapacity of a customer is provided. The subject innovation can determine when a customer cannot receive financial communications due to incapacity. The determination can be made due to lack of a response from the customer or to account activity indicating the customer may be incapacitated. The innovation can default to a designated person for sending financial communications of the customer upon a determination of incapacity.
    Type: Grant
    Filed: January 11, 2016
    Date of Patent: October 22, 2019
    Assignee: WELLS FARGO BANK, N.A.
    Inventors: Joe Hattaway, Kourtney Eidam, Michael Thomas Duke