Abstract: A method for collecting and communicating inspection information for a vehicle is provided. The method comprises electrically transmitting repair order information from an original electronic repair order to initiate a repair on the vehicle. The repair order information designates a technician to perform the repair. The method further comprises electronically receiving a notification to indicate that the technician received the repair order information and electronically generating an electronic inspection form including a questionnaire for the technician to input inspection information in response to the notification. The method further comprises electronically receiving into the electronic inspection form the inspection information and determining that the electronic inspection form is complete based on whether at least one of the electronic inspection form has been generated and the inspection information is received.

Abstract: An automated and computer-implemented method for collecting and communicating inspection information for a mechanism. The method includes receiving repair order information from a repair order, generating an electronic inspection form, including a questionnaire for inputting inspection information, receiving inspection information which is input into the questionnaire of the electronic inspection form, and transmitting at least a portion of each of the inspection information and the repair information to cause the repair order to be appended with the transmitted information to obtain an appended repair order. The information contained on the appended repair order is suitable for communication to an individual requesting repair of the mechanism.

Abstract: A computer-implemented method for integrating data output from a relationship between a customer and a service or product provider. The method includes receiving one or more customer vehicle attributes from two or more computer systems selected from the group consisting of: a service appointment system, a dealer management system, a marketing offer system, an accessory system, a vehicle inspection system, a follow-up system, and a concern resolution system; storing the one or more customer vehicle attributes into a data warehouse; and transmitting the one or more customer vehicle attributes stored in the data warehouse based upon an electronic request. Advantageously, the one or more customer vehicle attributes are integrated across the two or more computer systems to facilitate management of an after vehicle sales delivery relationship between a customer and a service or product provider.

Abstract: An automated and computer-implemented method for collecting and communicating inspection information for a mechanism. The method includes receiving repair order information from a repair order, generating an electronic inspection form, including a questionnaire for inputting inspection information, receiving inspection information which is input into the questionnaire of the electronic inspection form, and transmitting at least a portion of each of the inspection information and the repair information to cause the repair order to be appended with the transmitted information to obtain an appended repair order. The information contained on the appended repair order is suitable for communication to an individual requesting repair of the mechanism.