Patents by Inventor Joe Steinlicht

Joe Steinlicht has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call tracking using SIP presence mechanism
    Publication number: 20060045255
    Abstract: A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.
    Type: Application
    Filed: August 31, 2004
    Publication date: March 2, 2006
    Inventors: Mike Peters, Mike Hollatz, Jeff Hodson, Joe Steinlicht