Abstract: Methods and systems for provisioning services or resources on a cloud service for successful execution of an application includes detecting a request for executing an application on a cloud service. In response to the request, a descriptor record for the application is retrieved from a descriptor file. The descriptor record is specific for the cloud service and provides details of environmental resources or services required for executing the application. Resource and service requirements are translated into actions to be taken in the cloud service environment for provisioning the resources or services required for the application. The actions to be taken are brokered to occur in pre-defined sequence based on details provided in the descriptor record for the application. Status of the actions taken is provided. The status is used to determine if the required resources or services have been provisioned for successful execution of the application in the cloud service.

Abstract: Methods and systems for provisioning services or resources on a cloud service for successful execution of an application includes detecting a request for executing an application on a cloud service. In response to the request, a descriptor record for the application is retrieved from a descriptor file. The descriptor record is specific for the cloud service and provides details of environmental resources or services required for executing the application. Resource and service requirements are translated into actions to be taken in the cloud service environment for provisioning the resources or services required for the application. The actions to be taken are brokered to occur in pre-defined sequence based on details provided in the descriptor record for the application. Status of the actions taken is provided. The status is used to determine if the required resources or services have been provisioned for successful execution of the application in the cloud service.

Abstract: Methods and systems for provisioning services or resources on a cloud service for successful execution of an application includes detecting a request for executing an application on a cloud service. In response to the request, a descriptor record for the application is retrieved from a descriptor file. The descriptor record is specific for the cloud service and provides details of environmental resources or services required for executing the application. Resource and service requirements are translated into actions to be taken in the cloud service environment for provisioning the resources or services required for the application. The actions to be taken are brokered to occur in pre-defined sequence based on details provided in the descriptor record for the application. Status of the actions taken is provided. The status is used to determine if the required resources or services have been provisioned for successful execution of the application in the cloud service.

Abstract: Methods and systems for provisioning services or resources on a cloud service for successful execution of an application includes detecting a request for executing an application on a cloud service. In response to the request, a descriptor record for the application is retrieved from a descriptor file. The descriptor record is specific for the cloud service and provides details of environmental resources or services required for executing the application. Resource and service requirements are translated into actions to be taken in the cloud service environment for provisioning the resources or services required for the application. The actions to be taken are brokered to occur in pre-defined sequence based on details provided in the descriptor record for the application. Status of the actions taken is provided. The status is used to determine if the required resources or services have been provisioned for successful execution of the application in the cloud service.

Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.

Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.