Abstract: Systems and methods are provided for analyzing conversations between customers and call center agents in real-time. An agent may be located at an agent station having a display screen. A continuous audio feed of the conversation between a customer and an agent may be received. For every second that the customer is speaking, a customer emotion score may be calculated in real-time. A frequency at which calculated customer emotion scores equal or exceed an emotion score threshold during a specified time interval may be calculated in real-time during the conversation. The calculated frequency for the customer may be compared, in real-time, to a plurality of specified frequency thresholds. A visual representation corresponding to a highest of the plurality of specified frequency thresholds that is equaled or exceeded by the calculated frequency for the customer may be displayed in real-time on the display screen of the agent station.

Abstract: Systems and methods are provided for analyzing conversations between customers and call center agents in real-time. An agent may be located at an agent station having a display screen. A continuous audio feed of the conversation between a customer and an agent may be received. For every second that the customer is speaking, a customer emotion score may be calculated in real-time. A frequency at which calculated customer emotion scores equal or exceed an emotion score threshold during a specified time interval may be calculated in real-time during the conversation. The calculated frequency for the customer may be compared, in real-time, to a plurality of specified frequency thresholds. A visual representation corresponding to a highest of the plurality of specified frequency thresholds that is equaled or exceeded by the calculated frequency for the customer may be displayed in real-time on the display screen of the agent station.

Abstract: Systems and methods are provided for analyzing conversations between customers and call center agents in real-time. An agent may be located at an agent station having a display screen. A continuous audio feed of the conversation between a customer and an agent may be received. For every second that the customer is speaking, a customer emotion score may be calculated in real-time. A frequency at which calculated customer emotion scores equal or exceed an emotion score threshold during a specified time interval may be calculated in real-time during the conversation. The calculated frequency for the customer may be compared, in real-time, to a plurality of specified frequency thresholds. A visual representation corresponding to a highest of the plurality of specified frequency thresholds that is equaled or exceeded by the calculated frequency for the customer may be displayed in real-time on the display screen of the agent station.

Abstract: Systems and methods are provided for analyzing conversations between customers and call center agents in real-time. An agent may be located at an agent station having a display screen. A continuous audio feed of the conversation between a customer and an agent may be received. For every second that the customer is speaking, a customer emotion score may be calculated in real-time. A frequency at which calculated customer emotion scores equal or exceed an emotion score threshold during a specified time interval may be calculated in real-time during the conversation. The calculated frequency for the customer may be compared, in real-time, to a plurality of specified frequency thresholds. A visual representation corresponding to a highest of the plurality of specified frequency thresholds that is equaled or exceeded by the calculated frequency for the customer may be displayed in real-time on the display screen of the agent station.

Abstract: A cathode for use in electrolytic processes and a process for preparing such cathodes is described. The cathode comprises a cathodically active surface layer, an intermediate binding layer, and a substrate. The intermediate binding layer comprises a codeposit of a first metal selected from the group consisting of iron, cobalt, nickel, and mixtures thereof, and a second metal or metal oxide selected from the group consisting of molybdenum, manganese, titanium, tungsten, vanadium, indium, chromium, zinc, their oxides, and combinations thereof. The intermediate binding layer is applied to the substrate from an electroplating solution containing a soluble sulfur-containing compound, such as an alkali metal thiocyanate or thiourea. The surface layer is applied to the intermediate binding layer and comprises a codeposit of said first and second metals or metal oxides and a third metal selected from the group consisting of cadmium, mercury, lead, silver, thallium, bismuth, copper and mixtures thereof.

Abstract: A cathode for use in electrolytic processes and a process for preparing such cathodes is described. The cathode has a cathodically active surface comprising a codeposit of a first metal selected from the group consisting of iron, cobalt, nickel, and mixtures thereof, a leachable second metal or metal oxide preferably selected from the group consisting of molybdenum, manganese, titanium, tungsten, vanadium, indium, chromium, zinc, their oxides, and combinations thereof, and a third metal selected from the group consisting of cadmium, mercury, lead, silver, thallium, bismuth, copper and mixtures thereof. Such cathodes are prepared by initially forming a codeposit of the three metals or metal oxides, and subsequently removing at least a portion of the second metal or metal oxide from the codeposit. The second metal or metal oxide component can be conveniently removed by leaching, utilizing an alkaline solution.

Abstract: A cathode for use in electrolytic processes and a process for preparing such cathodes is described. The cathode has a cathodically active surface comprising a codeposit of a first metal selected from the group consisting of iron, cobalt, nickel, and mixtures thereof, a leachable second metal or metal oxide preferably selected from the group consisting of molybdenum, manganese, titanium, tungsten, vanadium, indium, chromium, zinc, their oxides, and combinations thereof, and a third metal selected from the group consisting of cadmium, mercury, lead, silver, thallium, bismuth, copper and mixtures thereof. Such cathodes are prepared by initially forming a codeposit of the three metals or metal oxides, and subsequently removing at least a portion of the second metal or metal oxide from the codeposit. The second metal or metal oxide component can be conveniently removed by leaching, utilizing an alkaline solution.