Abstract: Apparatus and a method for serving telecommunications customers, using the transmission capabilities of a Packet Network. A customer having Customer Premises Equipment (CPE) that includes a Customer Premises Equipment (CPE)/Gateway for communicating with a Packet Network, is connected to a port of the Packet Network. The customer is connected to the Gateway of a Home Switch via the Packet Network, and is also connected to Gateways of one or more Guest Switches. The customer has telephone numbers in the Home Switch and each of the Guest Switches. Callers can call the customer as if that customer were directly served by the Home Switch or any of the Guest Switches. Advantageously, the customer and callers to that customer are billed only for the short, usually local, call rate from the selected Home or Guest Switch. Advantageously, the customer can make outgoing calls dynamically via any of the Guest Switches.

Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

Abstract: A system and method for diagnosing and validating a machine with waveform data generated therefrom. Historical waveform data are obtained from machines having known faults along with corresponding actions for repairing the machines and are used to develop fault classification rules. The fault classification rules are stored in a diagnostic knowledge database. The database of classification rules are used to diagnose new waveform data from a machine having an unknown fault.

Abstract: A system and method for diagnosing and validating a machine over a network using waveform data. Historical waveform data are obtained via the network from machines having known faults along with corresponding actions for repairing the machines and are used to develop fault classification rules. The fault classification rules are stored in a diagnostic knowledge database. The database of classification rules are used to diagnose new waveform data from a machine having an unknown fault, via the network.

Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

Abstract: Apparatus and a method for serving telecommunications customers, using the transmission capabilities of a Packet Network. A customer having Customer Premises Equipment (CPE) that includes a Customer Premises Equipment (CPE)/Gateway for communicating with a Packet Network, is connected to a port of the Packet Network. The customer is connected to the Gateway of a Home Switch via the Packet Network, and is also connected to Gateways of one or more Guest Switches. The customer has telephone numbers in the Home Switch and each of the Guest Switches. Callers can call the customer as if that customer were directly served by the Home Switch or any of the Guest Switches, using the appropriate telephone numbers. The customer can call telephones accessible from the Home Switch as well as any of the Guest Switches by specifying to the CPE/Gateway that the connection via the Packet Network is to be to a port of the selected Home or Guest Switch. Connections are then completed from that selected switch.

Abstract: A method and apparatus for communicating between Customer Premises Equipment, (CPE) alarm sensing devices, and alarm monitoring stations. The sensing devices communicate with an end office switch by transmitting a message, such as a string of Dual-Tone Multi-Frequency, (DTMF) digits to that switch. At the switch, the message is processed and a determination is made which of a plurality of alarm monitoring stations should receive the alarm indication. One or more data packets are sent to the selected alarm monitoring stations with the packets identifying the source of the alarm indication, and the type of alarm indication. Advantageously, the packetized communication between the end office switch and the alarm monitoring system allows a high volume of alarm indications to be sent to an alarm monitoring station, because individual telephone connections are not required for each such alarm message.

Abstract: A diagnostic system is provided for identifying faults in a machine (e.g., CT scanner, MRI system, x-ray apparatus) by analyzing a data file generated thereby. The diagnostic system includes a trained database containing a plurality of trained data, each trained data associated with one of plurality of known fault types. Each trained data is represented by a trained set of feature values and corresponding weight values. Once a data file is generated by the machine, a current set of feature values are extracted from the data file by performing various analyses (e.g., time domain analysis, frequency domain analysis, wavelet analysis). The current set of feature values extracted is analyzed by a fault detector which produces a candidate set of faults based on the trained set of feature values and corresponding weight values for each of the fault types. The candidate set of faults produced by the fault detector is presented to a user along with a recommend repair procedure.

Abstract: A technique is provided for evaluation of an operative state of a medical diagnostic system. The technique is particularly adapted to evaluating image data from a variety of imaging modalities, including magnetic resonance imaging systems, computed tomography imaging systems, x-ray imaging systems, and so forth. A user interface permits a service request to be formulated at the diagnostic system. Data files, such as image files, log files, error files, and so forth, are identified and stored corresponding to the service request. The service request is then transmitted to a remote service facility for evaluation. The necessary data files may be transmitted with the request or subsequent thereto. The request is acknowledged by the remote service facility in an electronic message. The request uniquely identifies the diagnostic system, as well as the modality of the system.

Abstract: A binder mechanism is disclosed having a first ring assembly and a binding portion. The first ring assembly includes at least one first ring half. At least the first ring assembly or the binding portion are a pivotable half that is pivotable with respect to the other to a locked position about a first longitudinal axis. In the locked position, the first ring half is engaged with the binding portion cooperatively defining a loop that is substantially closed to retain a stack of papers or a workpiece. The first ring assembly and the binding portion are lockable with respect to each other in the locked position to prevent pivoting of the pivotable half from the locked position. At least one of the first ring assembly and the binding portion is movable with respect to the other from the locked position in an unlocking direction oriented at less than 180° from the longitudinal axis to permit the pivotable half to pivot about the longitudinal axis to an open position in which the loop is substantially open.

Abstract: The present invention discloses a system and method for diagnosing and validating a machine with waveform data generated therefrom. In this invention, historical waveform data are obtained from machines having known faults along with corresponding actions for repairing the machines and are used to develop fault classification rules. The fault classification rules are stored in a diagnostic knowledge database. The database of classification rules are used to diagnose new waveform data from a machine having an unknown fault.