Abstract: An outsourcing command center collects and processes outsourcing data for multiple engagements and multiple outsourcing offerings. The command center may apply a metric set to the outsourcing data that is broadly applicable across multiple outsourcing offerings, but also tailored to specific outsourcing offerings, and extended by engagements to meet their particular metric reporting criteria. The command center provides a portal through which an engagement may access processed metric information for outsourced functions, including metric reporting screens with convenient drill-down link sets to display progressively more detailed views of metrics processed for the engagement.

Abstract: A multi-channel, reconfigurable fiber-coupled Raman instrument uses fiber optic switches for laser and calibration light routing to facilitate automated calibration, diagnosis and operational safety. The system allows wavelength axis calibration on all channels; laser wavelength calibration (including multiple and/or backup laser options); fiber coupling optimization; fault detection/diagnosis; and CCD camera binning setup. In the preferred embodiment, dedicated calibration channels surround data channels on a 2-dimensional CCD dispersed slit image implemented using a unique cabling architecture. This “over/under” calibration interpolation approach facilitates quasi-simultaneous or sequential calibration/data acquisitions. CCD binning between sequential calibration and data acquisitions enables higher density multi-channel operation with tilted images based upon a multiplexed grating configuration.