Abstract: The present invention relates generally to a system of managing contact information and the economic efficiency of a selling entity's evolving relationship with those contacts and particularly to a distributed system for storing and managing contact information and information relating to the activities undertaken in real-time on behalf of the contact while simultaneously and automatically collecting, computing, disseminating sales efficiency data associated with those contacts and the activities undertaken on behalf of them.

Abstract: This invention encompasses the utilization of all of the 16 DTMF tone signals on telephone devices and their use for additional adjunct feature controls over IP networks that offer a plethora of new options from telephone devices. Calls on the PSTN only require the 0-9 digits to be used to complete a call following the North American Numbering Plan and International Telecommunications Union (ITU) standards. Conventional telephones electronically have the standard electronics for all 16 DTMF tone signals, but only 12 are utilized on conventional telephones by the typical 4 row and 3 column keypad matrix arrangement. In other words, 25% of the 16 DTMF tones are not being utilized in the public telephone networks. This invention lays the claims surrounding a 100% utilization methodology and possible expansion thereof when communicating to an IP network.

Abstract: For use with an automated call placement system (ACP) having a switching service unit (SSU), a call monitoring unit capable of monitoring a selected one of lines coupled to the switching service unit and a method of making a recording of a conversation occurring on a selected one of lines coupled to the switching service unit. In one embodiment, the system includes: (1) an analog or digital recorder, coupled to the call monitoring unit, that monitors a call carried on the selected one of the lines and creates a recording of the call on a storage medium associated therewith, the storage medium being of finite capacity thereby causing the recording to be subject to eventual overwriting and (2) a recorder controller, coupled to the recorder, that audibly reproduces the call to a user in real time and allows the user to preserve the recording to delay or prevent the overwriting.

Abstract: A computerized system and method of operation are disclosed that correlates electronic surveillance target data obtained from law enforcement agencies (LEA) against a database system of call detail information obtained from various sources such as prisons, to determine if there has been any communications between the two entities. Subsequently additional information such as call recordings of any matched conversations may be retrieved from the sources as requested by the LEA with ready access to language translators. The database call information will be further analyzed for patterns of activities or calling profiles of certain individuals with heuristic algorithms to aid the LEA in their detection and repression of illegal activities overall.

Abstract: Disclosure of the invention encompasses the activation, validation and continued verification of an electronic device installed on a common telephone line usually at a residence, to prohibit a three-way call event from being performed by the local telephone after the device has been in communication with and activated by signal from a remote computer system. Furthermore the device and remote system can function in a prepaid calling mode keeping track of the prepaid amounts and debiting the amounts during the call. The invention functionality could also be integrated within a standard telephone inside a telephone housing or functionally into a wireless device or an IP soft phone.

Abstract: The invention is a computerized system that allows inmates of a correctional institution to communicate with parties outside the facilities via telephonic or electronic messaging events. The system provides a means to bill for the events while controlling to whom the inmate can communicate with or from whom they may receive communications, including controlling the method, the length, limited content editing, the frequency of communicating, storage of and the manner of alerting a recipient of a message or receipt thereof.

Abstract: A system and method for remotely controlling the call monitoring functions performed by an automated call placement system (ACP) and an ACP incorporating the system or the method. In one embodiment, the system includes: (1) a controller, coupled to the call monitoring unit and having a single wire pair interface, that transmits traffic carried on the selected one of the lines via the interface, transmits function menus via the interface, receives in-band control commands via the interface and controls functions of the call monitoring unit in response thereto and (2) an in-band data-capable device having a display, coupled to the interface via a single wire pair, that receives and audibly reproduces the traffic, displays the function menus on the display and transmits the in-band control commands to the controller thereby to control the call monitoring unit.