Patents by Inventor JOHN BOHAN JIANG

JOHN BOHAN JIANG has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for providing personalized context
    Patent number: 11689662
    Abstract: A system including a mobile application on a user's mobile device for connecting to a plurality of contact centers and providing personalized context to the user. The system includes: the mobile application; a connection from the mobile application to a central API service, wherein the central API service provides authentication tokens to the mobile application for facilitating interaction therebetween; a plurality of vendors which the user has associated with their profile and have been integrated with the central API service, wherein the vendors are operably connected with the central API service for information sharing; and a plurality of media channels connecting the plurality of vendors with the central API service, allowing the user to: view personalized context from past interactions between the user and the plurality of contact centers through the mobile application; and connect with the contact centers.
    Type: Grant
    Filed: November 4, 2021
    Date of Patent: June 27, 2023
    Inventors: John Bohan Jiang, Clive John-Chuan, William Zhao, Robert J. Culbert, Colin Kum-Teng Hung
  • SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONTEXT
    Publication number: 20220141337
    Abstract: A system including a mobile application on a user's mobile device for connecting to a plurality of contact centers and providing personalized context to the user. The system includes: the mobile application; a connection from the mobile application to a central API service, wherein the central API service provides authentication tokens to the mobile application for facilitating interaction therebetween; a plurality of vendors which the user has associated with their profile and have been integrated with the central API service, wherein the vendors are operably connected with the central API service for information sharing; and a plurality of media channels connecting the plurality of vendors with the central API service, allowing the user to: view personalized context from past interactions between the user and the plurality of contact centers through the mobile application; and connect with the contact centers.
    Type: Application
    Filed: November 4, 2021
    Publication date: May 5, 2022
    Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: JOHN BOHAN JIANG, CLIVE JOHN-CHUAN, WILLIAM ZHAO, ROBERT J. CULBERT, COLIN KUM-TENG HUNG