Abstract: Aspects of the disclosure provide an iris recognition system. The iris recognition system can include a three-dimensional (3D) sensor that is configured to capture a 3D image of an iris, an iris feature extractor that is configured to generate an iris template based on the 3D image of the iris, and a memory that is configured to store the iris template.

Abstract: Aspects of the disclosure provide an iris recognition system. The iris recognition system can include a three-dimensional (3D) sensor that is configured to capture a 3D image of an iris, an iris feature extractor that is configured to generate an iris template based on the 3D image of the iris, and a memory that is configured to store the iris template.

Abstract: A contact center system and method employing a plurality of agent workstations, and which includes a queuing component, capable of receiving contacts of different media-types, such as telephone calls, e-mails, facsimiles, web chat, voice over internet protocol, and so on, and maintaining the different media types contacts in a common queue while awaiting routing to the agent workstations. The system further comprises a routing component which routes the queued contacts to the agents based on criteria of the contacts, criteria of the agents, or both. A media changing component of the system is capable of changing a media-type of any of the media-type contacts to generate a changed media-type contact, while the queuing component is capable of entering the changed media-type contact in the common queue, and the routing component is capable of routting the queued changed media-type contact to at least one of the workstations.