Abstract: A computer-based method of analyzing call center data comprising collecting reports from customer care agents, wherein the reports comprise logged data of incoming customer calls; compiling the reports into a first data set; dividing the first data set into categories based on the incoming calls; determining a distribution within the categories; removing suspect data from the first data set to form a groomed data set; determining a distribution within the categories of the groomed data set; comparing the distribution of the first data set to the distribution of the groomed data set to form a confidence value; determining limits for a deviation of the data of the reports from the distribution of the groomed data set; comparing the deviation of a given customer care agent to the limits; and taking an action based on the comparing.