Abstract: An interactive multimedia system for remote diagnostics of, maintenance of, and assistance pertaining to a multifunction peripheral preferably includes a multifunction peripheral, a remote service endpoint, and a network system over which the multifunction peripheral communicates with the remote service endpoint. An audio/visual capture device and a display are preferably communicatively associated with the multifunction peripheral communication entity. The remote service endpoint provides assistance based on the audio/video data over the display in such exemplary forms as text, images, multimedia presentation, audio presentations, video presentations, or live interactive communications. The present invention is also directed to a method performed by a multifunction peripheral that provides interactive multimedia for remote diagnostics of, maintenance of, and assistance regarding a multifunction peripheral.

Abstract: A multifunction peripheral configured to display instructional streaming videos or multimedia includes an error generator, print controller, address generator, client system, and display. The error generator is for generating at least one multifunction peripheral error signal in response to a multifunctional peripheral error or user request. The print controller receives the multifunction peripheral error signal and passes it to the address generator that generates an address based on the multifunction peripheral error signal. The client system then passes the address to an internal or external server system that returns the requested video or multimedia to the client system. The video or multimedia is then displayed on the display. Exemplary multifunctional peripheral errors include simple maintenance problems, everyday problems associated with basic maintenance and servicing, and technical problems including initial installation and field upgrades of hardware and software.

Abstract: An interactive multimedia system for remote diagnostics of, maintenance of, and assistance pertaining to a multifunction peripheral preferably includes a multifunction peripheral, a remote service endpoint, and a network system over which the multifunction peripheral communicates with the remote service endpoint. An audio/visual capture device and a display are preferably communicatively associated with the multifunction peripheral communication entity. The remote service endpoint provides assistance based on the audio/video data over the display in such exemplary forms as text, images, multimedia presentation, audio presentations, video presentations, or live interactive communications. The present invention is also directed to a method performed by a multifunction peripheral that provides interactive multimedia for remote diagnostics of, maintenance of, and assistance regarding a multifunction peripheral.