Abstract: Various embodiments describe controlling usages of channels of a user experience ecosystem. A computer system provides a user interface to a computing device, generates data entries based on user interactions with the user interface, and stores the data entries in a data store. The data entries identify the channels and specify dependencies between the usages of the channels. The computer system adds, to the data store, identifiers of storage locations of content. The computer system provides, to channel systems, access to the data entries and the identifiers of the storage locations in the data store. A usage of a channel by a channel system includes a content publication based on the data entries and the identifiers of the storage locations. The usage of this channel is coordinated with a usage of a different channel by a different channel system based on the dependencies specified in the data entries.

Abstract: Disclosed herein are systems and methods for configuring a service terminal. The systems and methods may include reading a code located on a component of the service terminal using a scanner and updating a process executable by the service terminal using data associated with the component. The scanner may be in electrical communication with the service terminal. The code may include data associated with the component.

Abstract: Various embodiments each include at least one of systems, devices, methods, and software for multi-camera simultaneous imaging for multiple processes. Some such embodiments may be embodied in a dedicated appliance or chip while other embodiments may be embodied in a product scanner, in software, or in a combination of hardware and software. One method embodiment includes receiving images from a plurality of cameras, the images from each device captured at various illumination and exposure levels. This method then sorts the images based on illumination and exposure levels for distribution to a plurality of image processing services that each perform at least one task with regard to a received image and then presents the images to respective services for which they are sorted.

Abstract: The various embodiments herein each include at least one of systems, methods and software for item location detection on scales, such as on scanner/scales that may be deployed at checkout terminals. One such embodiment is in the form of a method that includes processing data with regard to an item present on a scale of a checkout terminal to locate the item on the scale. The data that is processed is captured in some embodiments upon a steady weight condition greater than zero. This method further includes outputting a message from the terminal when an item is not located within a defined acceptable area of the scale.

Abstract: In one embodiment, a request to join an electronic chat room is received from a requester. A selection of an access control level for the requester is received via a user interface in order to grant the requester access to the electronic chat room according to a condition for granting access. The user interface is used to assign a selected access control level to the requester, thereupon granting access to the requester. The requester's access to content available in the electronic chat room being limited based on the selected access control level. Related methods, apparatus, and systems are also described.

Abstract: Various embodiments herein each include at least one of systems, methods, and software to enable depth-based image element removal. Some embodiments may be implemented in a store checkout context, while other embodiments may be implemented in other contexts such as at price-checking kiosks or devices that may be deployed within a store or other retail establishment, a library at a checkout terminal, and the like. Some embodiments include removing elements of images based at least in part on depth data.

Abstract: A device for marking a runway section, the device comprising: a light source; and a light director.

Abstract: Embodiments of a symbol for identification of a property of a presented item at a Point-Of-Sale Terminal (POS) are generally described herein. A method can include a detecting a presence of a symbol other than a barcode within at least one image captured by a scanner of the POS of an item presented to the scanner, the symbol indicating that the presented item has a property, and when the presence of the symbol is detected, outputting an indication that the presented item has the property.

Abstract: Various embodiments herein each include at least one of systems, methods, and software to enable depth-based image element removal. Some embodiments may be implemented in a store checkout context, while other embodiments may be implemented in other contexts such as at price-checking kiosks or devices that may be deployed within a store or other retail establishment, a library at a checkout terminal, and the like. Some embodiments include removing elements of images based at least in part on depth data.

Abstract: Examples of application customization through linked embedded areas are provided herein. Linked embedded areas can be used to customize an application in a way that allows both user customization and application provider application updates. In response to receiving a request to initiate an application, static content portions of the application can be accessed, and embedded areas of the application can be identified. Embedded areas are linked to content variants that include information representing content displayable in the embedded area. The content variant linked to the embedded area of the application can be retrieved, and a user-specific instance of the application can be generated. The user-specific instance includes the static content portions and the embedded area. The content displayed in the embedded area reflects the content variant.

Abstract: Some known Contact Centers rely on a Network Level Router to determine which of a number of available Contact Centers should deal with a given contact. This decision is made by the NLR based on real time information provided by the Contact Centers. However, the format of such information is proprietary which means that the NLR must translate and collate this information. This invention seeks to use session initiation protocol (SIP) Presence for such information transfer which enables improved decision making and further enables additional functionality to be added to the Contact Center system. The invention provides a SIP enabled Contact Center (180, 190, 200) comprising a Contact Center server arranged to send SIP messages to one or more other SIP enabled nodes in a SIP communications network, said SIP messages comprising SIP presence information about the current state of the Contact Center.

Abstract: During communications sessions between an agent in a call center and a customer, it is often desirable that a secondary agent is consulted, the secondary agent perhaps more suited to the particular needs of the customer. It is preferred that the original agent is presented with a list of the best-suited agents with which to consult, if needs be. Accordingly, a system and method for managing a list of contacts for presentation to a user of a computer system (e.g. a call center agent) is disclosed. The system provides for the monitoring of live communications between an agent and a customer, and further provides for the detecting of a pattern of data in the monitored live communications interaction (e.g. utilising speech recognition to recognise use of a particular keyword). The system is then operable to present a list of suggested contacts to the agent, the suggested contacts chosen based on a match between selection criteria for that contact and on the particular data pattern detected.

Abstract: Because the height of humans will vary it is important to be able to adjust the height of the showerhead. At times it may also be useful to be able to have two people shower at the same time and be able to adjust the distance between the two showerhead to accommodate the distance between two people. It may also be useful for the showerhead to be portable and easily attached and reattached to the water supply for the shower.

Abstract: A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller. The indexing of recordings with such information allows for more granular search of recordings, in order to find particular call conditions. This can be useful from the point of view of education and training of new call center operatives, and for assessment of call center performance.

Abstract: A participant managing system which identifies potential invitees to a conference. A storage means maintains storing records of associations of persons at least one or more key words. During the preparation of the conference the system responds to the user's input of key words by identifying persons. The user is not obliged to make any selection of persons, only a selection of subjects by key words.

Abstract: Because the height of humans will vary it is important to be able to adjust the height of the showerhead. At times it may also be useful to be able to have two people shower at the same time and be able to adjust the distance between the two showerhead to accommodate the distance between two people. It may also be useful for the showerhead to be portable and easily attached and reattached to the water supply for the shower.

Abstract: Methods for analyzing an interactive voice response (IVR) system are disclosed. In the methods, prompts are issued from the IVR system and user input made in response to the prompts from the IVR system is received. One method involves displaying the prompts issued by the IVR system to an operator; and receiving input data from the operator, the data defining whether any change to the IVR system is recommended and/or any recommended changes to the IVR system. Another method involves detecting the occurrence of an unexpected event by comparing the user input against a predefined set of rules, each rule being associated with one or more of the unexpected events; and taking a predefined action in response to the detection of one or more of the unexpected events.

Abstract: The different advantageous embodiments provide a system comprising a processor unit, a sensor system, and a user interface. The processor unit is configured to execute a data manipulation process. The sensor system is configured to retrieve physical data about a number of physical objects. The user interface has data manipulation controls for the data manipulation process.

Abstract: A device for recording the content of live communications sessions allocates each session with a unique identifier which is also communicated to a server, exchange, switch or endpoint having control of that session. A log of events occurring in the session is updated with the unique identifier of the recorded content, and following the session, the log of events is communicated to the recording device, indexed under the unique identifier, and stored with the recorded content of the session itself.