Patents by Inventor John Crook

John Crook has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Scanner, Terminal and Method For Reading an Optical Code with Authenticatable Information
    Publication number: 20130136259
    Abstract: A scanner, terminal and method are provided for reading an optical code where a portion of the information stored in the optical code is encrypted. In accordance with an aspect of the invention, a public cryptographic key associated with the optical code is used to decrypt the encrypted portion of the information and data from the decrypted portion is used to authenticate the remainder of the information.
    Type: Application
    Filed: November 30, 2011
    Publication date: May 30, 2013
    Applicant: NCR CORPORATION
    Inventor: JOHN CROOK
  • Method of processing an inbound call in a call center
    Patent number: 6975720
    Abstract: A method for call center to processing inbound call from a caller during a busy time is disclosed in which the caller will be assigned a place in the queue, an identification and a time window. The call center will keep the place of the caller after the first call is disconnected. The caller shall call back within the time window assigned to him to claim his place in the queue. The caller may place the second call in any moment convenient to him within the time window, or even from a different telephone.
    Type: Grant
    Filed: March 13, 2000
    Date of Patent: December 13, 2005
    Assignee: Intel Corporation
    Inventor: John Crook
  • Method and system for configuring among call processing applications in a call processing system
    Patent number: 6642942
    Abstract: A method and system for configuring among call processing applications in a call processing system is provided. In particular, call processing applications are graphically represented in a GUI editor. The applications are configured with one another by graphically linking the applications together.
    Type: Grant
    Filed: November 1, 2000
    Date of Patent: November 4, 2003
    Assignee: Intel Corporation
    Inventor: John Crook
  • Method of processing a fax/voice call
    Patent number: 6487281
    Abstract: A method of processing a call in which two or moreindependent application may simultaneously process a call. Upon detection of an event indicating that one or more of the applications are inapplicable, the inapplicable applications are simply discontinued.
    Type: Grant
    Filed: January 21, 2000
    Date of Patent: November 26, 2002
    Assignee: Dialogic Corporation
    Inventor: John Crook