Abstract: A system, method, and computer program product are provided for presenting entity-related events using radially divided concentric circles. In use, a plurality of events associated with at least one entity is stored. Additionally, a set of the events is retrieved according to a preconfigured time period. Further, each of the events in the set is categorized according to a plurality of predefined categories. Still yet, a plurality of concentric circles each segmented by a radial axis centered on the concentric circles is displayed, where each segment is associated with a different one of the predefined categories and each concentric circle is associated with a different portion of the preconfigured time period. Moreover, each of the events in the set is presented in one of the segments of one of the concentric circles, based on the categorization.

Abstract: A system, method, and computer program product are provided for communication channel-independent business flow management. In use, input associated with a communication is received over a communication channel. Additionally, a communication channel-independent business flow is initiated in response to the input. Furthermore, the input is provided to a communication channel-specific backend system, using the communication channel-independent business flow.

Abstract: Methods and systems for managing customer activity in a call center include monitoring event data. A mediator filters the event data into an event data set associated with a selected customer. A context component creates a context for the customer based on the event data set. A decision engine performs a probabilistic assessment of an occurrence related to the customer, based on the customer context, and determines an action based on the probabilistic assessment. An action processor initiates the action.

Abstract: Methods and systems for managing customer activity in a call center include monitoring event data. A mediator filters the event data into an event data set associated with a selected customer. A context component creates a context for the customer based on the event data set. A decision engine performs a probabilistic assessment of an occurrence related to the customer, based on the customer context, and determines an action based on the probabilistic assessment. An action processor initiates the action.