Abstract: A medical data collection system for gathering medical data from an individual when the individual is located remotely from a healthcare professional includes at least in part an aggregation device is used at the patient remote site for collecting medical data/information from various medical devices. The aggregation device sends the recorded medical data using a Service Oriented Architecture (SOA) web service/application to a network. A video conference system is also located at the remote site. A healthcare provider can access the medical data in real time or from the optional data storage device while the data is being captured from the patient at any time in the future if the data is stored using a personal computer or handheld device such as a notebook, Ipad, smart phone or the like that is capable of running a browser that can consume the medical record service provided by the aggregation device.

Abstract: A medical data collection method and system (10) for gathering medical data from an individual when the individual is located remotely from a healthcare professional. A computer device that includes an aggregation device (22) is used at the patient remote site (11) for collecting medical data/information from various medical devices (14) that can gather appropriate medical data. The aggregation device (22) sends the recorded medical data using a Service Oriented Architecture (SOA) web service/application (25) to a network 16. The information may be saved on a local or centralized data storage device (18) and/or stored to a patient's medical record. A healthcare provider (i.e.

Abstract: Disclosed is a system and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system. The existing inbound telephone call distribution system is coupled to a number of telephone lines, and connects incoming calls to an available operator having a voice signal processing unit. The present system detects at least one available operator and an absence or a threshold condition of incoming calls to connect to the operator. An automated telephone dialer, coupled to the inbound call distributor, is also provided. The automated telephone dialer is responsive to the detection of at least one available operator and the absence or threshold condition of incoming calls to connect to the operator, for placing an outbound telephone call. The system directs that the voice portion of an answered outbound telephone call be connected to the existing voice signal processing unit of the available operator.

Abstract: A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A standardized graphic user interface and a mouse-driven point and click user friendly interface minimize keyboard entry. A management workstation also generates reports using off-the-shelf spreadsheet packages incorporates data management functions via a highly refined user interface. The management workstation comprises an integrated system for generating alerts based on user-defined criteria for database information. Color-coded or shaded monochrome displays provide ease of viewing. Extensive use of icons allows quick identification and selection of management control functions.

Abstract: A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A standardized graphic user interface and a mouse-driven point and click user friendly interface minimize keyboard entry. A management workstation also generates reports using off-the-shelf spreadsheet packages incorporates data management functions via a highly refined user interface. The management workstation comprises an integrated system for generating alerts based on user-defined criteria for database information. Color-coded or shaded monochrome displays provide ease of viewing. Extensive use of icons allows quick identification and selection of management control functions.

Abstract: A system for electronically managing calls in a hold queue wherein the hold queue is prioritized into a number of priority categories according to user selectable priority criteria. As an operator becomes available, the system selectively assigns the calls on hold to an available operator in a sequential manner according to the priority category of the calls and the type of hold queue utilized.