Patents by Inventor John E. Darrow

John E. Darrow has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for protecting user information that is associated with a shipment
    Patent number: 10834253
    Abstract: A server may assign a temporary phone number and an extension number to a shipment. The temporary phone number may be based on a geographic location of where the shipment is to be delivered. The extension number is associated with the shipment. The temporary phone number and extension number may be included on a shipping label rather than the user's phone number. During the delivery of the shipment, a delivery person may encounter a delivery issue, such as needing directions. The delivery person may call the temporary phone number and extension number and be connected to a user device. The delivery person may communicate the delivery issue, such as asking for directions to the user's residence. Upon delivery of the shipment, the server disassociates the temporary phone number and the extension number from the shipment.
    Type: Grant
    Filed: July 31, 2018
    Date of Patent: November 10, 2020
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: David Ruysser Gabler, Aaron Michael Brown, John E Darrow
  • Adaptive information regions displaying content associated with an electronic commerce system
    Patent number: 9984406
    Abstract: Disclosed are various embodiments for displaying content. A display area includes multiple information regions presenting content. Visual characteristics associated with the information regions adjust according to values corresponding to the to the information regions. For example, the sizes or positions of the information regions may adjust according to the values.
    Type: Grant
    Filed: June 3, 2015
    Date of Patent: May 29, 2018
    Assignee: Amazon Technologies, Inc.
    Inventors: Sunil Singh Parihar, Stefan M. Haney, Tobin J. Weldele, Alexander Hristov, John E. Darrow, Stuart Ross Hobbie, Dylan Nooney
  • ADAPTIVE INFORMATION REGIONS DISPLAYING CONTENT ASSOCIATED WITH AN ELECTRONIC COMMERCE SYSTEM
    Publication number: 20150268824
    Abstract: Disclosed are various embodiments for displaying content. A display area includes multiple information regions presenting content. Visual characteristics associated with the information regions adjust according to values corresponding to the to the information regions. For example, the sizes or positions of the information regions may adjust according to the values.
    Type: Application
    Filed: June 3, 2015
    Publication date: September 24, 2015
    Applicant: Amazon Technologies, Inc.
    Inventors: Sunil Singh Parihar, Stefan M. Haney, Tobin J. Weldele, Alexander Hristov, John E. Darrow, Stuart Ross Hobbie, Dylan Nooney
  • Adaptive information regions displaying content associated with an electronic commerce system
    Patent number: 9070158
    Abstract: Disclosed are various embodiments for displaying content associated with a merchant selling items through an electronic commerce system. A display area includes multiple information regions presenting content associated with the merchant. Visual characteristics associated with the information regions adjust according to values corresponding to the to the information regions. For example, the sizes or positions of the information regions may adjust according to the values.
    Type: Grant
    Filed: February 24, 2012
    Date of Patent: June 30, 2015
    Assignee: Amazon Technologies, Inc.
    Inventors: Sunil Singh Parihar, Stefan M. Haney, Tobin J. Weldele, Alexander Hristov, John E. Darrow, Stuart Ross Hobbie, Dylan Nooney
  • Independent customer service agents
    Patent number: 8542816
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Grant
    Filed: August 14, 2008
    Date of Patent: September 24, 2013
    Assignee: Amazon Technologies, Inc.
    Inventors: Donald L. Kaufman, Adrian Inglis, Thomas J. Weiland, John E. Darrow, A. Lorraine Nicholson, Jon R. Jay, Jeffrey C. Pratt
  • INDEPENDENT CUSTOMER SERVICE AGENTS
    Publication number: 20090122972
    Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
    Type: Application
    Filed: August 14, 2008
    Publication date: May 14, 2009
    Inventors: Donald L. Kaufman, Adrian Inglis, Thomas J. Weiland, John E. Darrow, A. Lorraine Nicholson, Jon R. Jay, Jeffrey C. Pratt