Patents by Inventor John F. Buford

John F. Buford has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11140359
    Abstract: Embodiments disclosed herein provide systems, methods, and computer-readable media for detecting disturbances in a media stream from a participant on a communication. In a particular embodiment, a method provides receiving biometric information indicating a motion of the participant and determining that the motion indicates a visual disturbance in a video component of the first media stream. The method further provides identifying the visual disturbance in the video component of the first media stream and removing the visual disturbance from the video component of the first media stream.
    Type: Grant
    Filed: February 27, 2019
    Date of Patent: October 5, 2021
    Assignee: AVAYA INC.
    Inventors: John F. Buford, Mehmet C. Balasaygun, Keith Ponting, Wendy Holmes
  • Patent number: 11100453
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for providing agent interaction during item delivery in an unmanned delivery service. In a particular embodiment, a method provides determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location. The method further provides connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location and exchanging communications for the agent between the first client system and the unmanned delivery device.
    Type: Grant
    Filed: July 8, 2015
    Date of Patent: August 24, 2021
    Assignee: AVAYA INC.
    Inventor: John F. Buford
  • Publication number: 20210258482
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for replacing a video background in real-time. The video comprises a plurality of image frames. In a particular embodiment, a method provides generating a range image from a subject image frame of the plurality of image frames. The range image indicates pixel distances from a plenoptic camera that captured the plurality of image frames. The method further provides identifying background pixels that represent a background portion of the subject image frame based on the range image and replacing the background pixels with replacement background pixels in the subject image frame.
    Type: Application
    Filed: May 3, 2021
    Publication date: August 19, 2021
    Inventors: John F. Buford, Mehmet C. Balasaygun
  • Patent number: 10999499
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for replacing a video background in real-time. The video comprises a plurality of image frames. In a particular embodiment, a method provides generating a range image from a subject image frame of the plurality of image frames. The range image indicates pixel distances from a plenoptic camera that captured the plurality of image frames. The method further provides identifying background pixels that represent a background portion of the subject image frame based on the range image and replacing the background pixels with replacement background pixels in the subject image frame.
    Type: Grant
    Filed: October 23, 2015
    Date of Patent: May 4, 2021
    Assignee: Avaya, Inc.
    Inventors: John F. Buford, Mehmet C. Balasaygun
  • Publication number: 20210029124
    Abstract: Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.
    Type: Application
    Filed: October 9, 2020
    Publication date: January 28, 2021
    Inventors: John F. Buford, John Roussochatzakis, Anjur Sundaresan Krishnakumar, Constantine Barzacanos, Uthra J. Ramanujam
  • Patent number: 10819710
    Abstract: Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.
    Type: Grant
    Filed: January 29, 2018
    Date of Patent: October 27, 2020
    Assignee: JPMORGAN CHASE BANK, N.A.
    Inventors: John F. Buford, John Roussochatzakis, Anjur Sundaresan Krishnakumar, Constantine Barzacanos, Uthra J. Ramanujam
  • Patent number: 10681121
    Abstract: A method is employed in association with a communication session over a peer-to-peer network between a first node associated with a first session participant and a second node associated with a second session participant. In the method, identification information identifying the second session participant is received. Profile information descriptive of the second session participant is gathered using the identification information. The communication session is conducted using the profile information descriptive of the second session participant.
    Type: Grant
    Filed: October 20, 2010
    Date of Patent: June 9, 2020
    Assignee: Avaya, Inc.
    Inventors: Alan Edward Baratz, John F. Buford, Anthony Frank Bartolo, Jayesh Govindarajan, Anwar A. Siddiqui, Vyankatesh Balaji Deshpande
  • Patent number: 10469802
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for detecting disturbances in a media stream from a participant on a communication. In a particular embodiment, a method provides identifying disturbance criteria defining a plurality of audible disturbances, a plurality of visual disturbances, and a plurality of communication disturbances. The method further provides identifying one or more audible disturbances from an audio component of the media stream based on predefined disturbance criteria and identifying one or more visual disturbances from a video component of the media stream based on the disturbance criteria. Additionally, the method provides correlating the audible disturbances with the visual disturbances to determine one or more combined disturbances for the participant based on the disturbance criteria, wherein each of the combined disturbances comprises at least one of the audible disturbances and at least one of the visual disturbances.
    Type: Grant
    Filed: August 11, 2015
    Date of Patent: November 5, 2019
    Assignee: Avaya Inc.
    Inventors: John F. Buford, Mehmet C. Balasaygun, Keith Ponting, Wendy Holmes
  • Publication number: 20190199968
    Abstract: Embodiments disclosed herein provide systems, methods, and computer-readable media for detecting disturbances in a media stream from a participant on a communication. In a particular embodiment, a method provides receiving biometric information indicating a motion of the participant and determining that the motion indicates a visual disturbance in a video component of the first media stream. The method further provides identifying the visual disturbance in the video component of the first media stream and removing the visual disturbance from the video component of the first media stream.
    Type: Application
    Filed: February 27, 2019
    Publication date: June 27, 2019
    Inventors: John F. Buford, Mehmet C. Balasaygun, Keith Ponting, Wendy Holmes
  • Publication number: 20190104124
    Abstract: Systems and methods for privacy-protecting hybrid cloud and premise stream processing are disclosed. In one embodiment, in an information processing device comprising at least one computer processor, a method for processing a voice communication including restricted content may include: (1) receiving from an electronic device, a customer communication; (2) identifying restricted content in the customer communication; (3) masking or marking the restricted content in the customer communication; (4) communicating the customer communication with the masked or marked restricted content to a cloud processor; (5) receiving a processed responsive communication comprising the masked or marked restricted content from the cloud processor; (6) unmasking or unmarking the restricted content in the processed responsive communication; and (7) communicating the processed responsive communication comprising the unmasked or unmarked restricted content to the electronic device.
    Type: Application
    Filed: January 29, 2018
    Publication date: April 4, 2019
    Inventors: John F. Buford, John Roussochatzakis, Anjur Sundaresan Krishnakumar, Constantine Barzacanos, Uthra J. Ramanujam
  • Patent number: 9799004
    Abstract: Systems, methods, and non-transitory computer-readable storage media for context-aware visualization, notification, aggregation, and formation in a multi-model collaboration space. The system first finds contextually related content from a multi-model collaboration space, wherein the multi-model collaboration space includes disjoint collaboration tools. The system then generates a unified content view of the multi-model collaboration space, wherein the unified content view presents the contextually related content from the multi-model collaboration space.
    Type: Grant
    Filed: September 7, 2012
    Date of Patent: October 24, 2017
    Assignee: Avaya Inc.
    Inventors: John F. Buford, Venkatesh Krishnaswamy
  • Patent number: 9678567
    Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for indicating eye tracking information during a real-time communication session. In a particular embodiment, a method provides receiving first eye tracking information captured by a first computing system operated by a first user during the communication session with a second computing system operated by a second user, wherein the first eye tracking information represents a first location on a display of the first computing system to where eyes of the first user are directed. The method further provides determining a second location on a display of the second computing system that corresponds to the first location and instructing the display of the second computing system to display a first indication of the second location in real-time with the communication session.
    Type: Grant
    Filed: July 16, 2014
    Date of Patent: June 13, 2017
    Assignee: Avaya Inc.
    Inventor: John F. Buford
  • Patent number: 9614905
    Abstract: A method of operating a communication system to establish communication sessions between an origination network and a peer-to-peer network comprises receiving session signaling to establish a session between an origination device in the origination network and a destination node in the peer-to-peer network, wherein the session signaling includes a participant identifier associated with the origination device. The method further comprises processing the participant identifier to determine if persona information that identifies an originating participant and an entity associated with the originating participant is available for display by a destination device registered as the destination node on the peer-to-peer network and, if the persona information is available, transferring the persona information for delivery to and display by the destination device to a destination participant.
    Type: Grant
    Filed: July 15, 2010
    Date of Patent: April 4, 2017
    Assignee: Avaya Inc.
    Inventors: Alan Edward Baratz, Anthony Frank Bartolo, Jayesh Govindarajan, Anwar A. Siddiqui, John F. Buford, Vyankatesh Balaji Deshpande
  • Publication number: 20170048492
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for detecting disturbances in a media stream from a participant on a communication. In a particular embodiment, a method provides identifying disturbance criteria defining a plurality of audible disturbances, a plurality of visual disturbances, and a plurality of communication disturbances. The method further provides identifying one or more audible disturbances from an audio component of the media stream based on predefined disturbance criteria and identifying one or more visual disturbances from a video component of the media stream based on the disturbance criteria. Additionally, the method provides correlating the audible disturbances with the visual disturbances to determine one or more combined disturbances for the participant based on the disturbance criteria, wherein each of the combined disturbances comprises at least one of the audible disturbances and at least one of the visual disturbances.
    Type: Application
    Filed: August 11, 2015
    Publication date: February 16, 2017
    Inventors: John F. Buford, Mehmet C. Balasaygun, Keith Ponting, Wendy Holmes
  • Publication number: 20170011339
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for providing agent interaction during item delivery in an unmanned delivery service. In a particular embodiment, a method provides determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location. The method further provides connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location and exchanging communications for the agent between the first client system and the unmanned delivery device.
    Type: Application
    Filed: July 8, 2015
    Publication date: January 12, 2017
    Inventor: John F. Buford
  • Patent number: 9477371
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing meeting roster awareness for participants in a conference. An example system configured to practice this method can first identify participants in a conference, and retrieve, from a source external to the conference, information describing relationships between the participants. Then the system can compute, based on the information, a relationship graph assigning a relationship strength for at least two of the participants. The system provides an indication of the relationship strength to one of the participants, such as providing an indication of relationships of which other participants are not aware. Sources external to the conference can include a social network, a communication history, an organizational chart, a directory, or group membership, for example.
    Type: Grant
    Filed: June 18, 2013
    Date of Patent: October 25, 2016
    Assignee: Avaya Inc.
    Inventors: John F. Buford, Kundan Singh, Venkatesh Krishnaswamy
  • Publication number: 20160284096
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for replacing a video background in real-time. The video comprises a plurality of image frames. In a particular embodiment, a method provides generating a range image from a subject image frame of the plurality of image frames. The range image indicates pixel distances from a plenoptic camera that captured the plurality of image frames. The method further provides identifying background pixels that represent a background portion of the subject image frame based on the range image and replacing the background pixels with replacement background pixels in the subject image frame.
    Type: Application
    Filed: October 23, 2015
    Publication date: September 29, 2016
    Inventors: John F. Buford, Mehmet C. Balasaygun
  • Publication number: 20160018888
    Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for indicating eye tracking information during a real-time communication session. In a particular embodiment, a method provides receiving first eye tracking information captured by a first computing system operated by a first user during the communication session with a second computing system operated by a second user, wherein the first eye tracking information represents a first location on a display of the first computing system to where eyes of the first user are directed. The method further provides determining a second location on a display of the second computing system that corresponds to the first location and instructing the display of the second computing system to display a first indication of the second location in real-time with the communication session.
    Type: Application
    Filed: July 16, 2014
    Publication date: January 21, 2016
    Inventor: John F. Buford
  • Publication number: 20140372909
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing meeting roster awareness for participants in a conference. An example system configured to practice this method can first identify participants in a conference, and retrieve, from a source external to the conference, information describing relationships between the participants. Then the system can compute, based on the information, a relationship graph assigning a relationship strength for at least two of the participants. The system provides an indication of the relationship strength to one of the participants, such as providing an indication of relationships of which other participants are not aware. Sources external to the conference can include a social network, a communication history, an organizational chart, a directory, or group membership, for example.
    Type: Application
    Filed: June 18, 2013
    Publication date: December 18, 2014
    Inventors: John F. BUFORD, Kundan SINGH, Venkatesh KRISHNASWAMY
  • Patent number: 8752174
    Abstract: Disclosed herein are systems, methods, and computer-readable storage media for a honeypot addressing cyber threats enabled by convergence of data and communication services in an enterprise network. Suspicious incoming VoIP calls from the Internet to the enterprise network are intercepted and directed to a VoIP honeypot that acts as a network decoy and responds automatically during call sessions for the suspicious incoming VOIP calls while tracing the suspicious incoming VOIP calls. Suspicious outgoing VoIP calls from the enterprise network to the Internet are also intercepted and directed to the VoIP honeypot. Moreover, an unsolicited VoIP call is redirected to the VoIP honeypot when the unsolicited VoIP call has been received by a user agent in the enterprise network and a human user of the user agent confirms that the unsolicited VoIP call was unsolicited.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: June 10, 2014
    Assignee: Avaya Inc.
    Inventors: John F Buford, Venkatesh Krishnaswamy