Patents by Inventor John F. Relyea

John F. Relyea has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • TARGETED MARKETING TO ON-HOLD CUSTOMER
    Publication number: 20140372214
    Abstract: Systems and methods are described for delivering targeted content to a customer through a voice response unit (VRU). When the customer calls into the VRU, the customer is prompted to enter identification information. A unique customer identification code (UCIC) associated with the customer is used to look up an anonymized customer profile stored by a third party server. An advertisement identification code (ADIC) associated with the anonymized customer profile is used to identify targeted offers for the customer. The customer is then informed of the targeted offers verbally by the VRU. Optionally, the customer is presented with details of the offer verbally via the VRU. According to another aspect, the customer can select alternate media for delivery of the offer details (e.g., email, text message, etc.).
    Type: Application
    Filed: August 29, 2014
    Publication date: December 18, 2014
    Inventors: Russel Robert Heiser, II, Nathan W. Shahan, John F. Relyea
  • Targeted marketing to on-hold customer
    Patent number: 8825520
    Abstract: Systems and methods are described for delivering targeted content to a customer through a voice response unit (VRU). When the customer calls into the VRU, the customer is prompted to enter identification information. A unique customer identification code (UCIC) associated with the customer is used to look up an anonymized customer profile stored by a third party server. An advertisement identification code (ADIC) associated with the anonymized customer profile is used to identify targeted offers for the customer. The customer is then informed of the targeted offers verbally by the VRU. Optionally, the customer is presented with details of the offer verbally via the VRU. According to another aspect, the customer can select alternate media for delivery of the offer details (e.g., email, text message, etc.).
    Type: Grant
    Filed: May 10, 2011
    Date of Patent: September 2, 2014
    Assignee: Segmint Inc.
    Inventors: Russel Robert Heiser, II, Nathan W. Shahan, John F. Relyea
  • Targeted marketing to on-hold customer
    Publication number: 20110270661
    Abstract: Systems and methods are described for delivering targeted content to a customer through a voice response unit (VRU). When the customer calls into the VRU, the customer is prompted to enter identification information. A unique customer identification code (UCIC) associated with the customer is used to look up an anonymized customer profile stored by a third party server. An advertisement identification code (ADIC) associated with the anonymized customer profile is used to identify targeted offers for the customer. The customer is then informed of the targeted offers verbally by the VRU. Optionally, the customer is presented with details of the offer verbally via the VRU. According to another aspect, the customer can select alternate media for delivery of the offer details (e.g., email, text message, etc.).
    Type: Application
    Filed: May 10, 2011
    Publication date: November 3, 2011
    Inventors: Russel Robert Heiser, II, Nathan W. Shahan, John F. Relyea