Patents by Inventor John James DeMonica

John James DeMonica has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR CALL CENTER ROUTING
    Publication number: 20100086120
    Abstract: Systems and methods for routing calls received by a call center are provided. One or more performance metrics for ranking call center agents may be determined, and a plurality of call center agents may be ranked based at least in part on the one or more performance metrics. A call may be received and a determination may be made of one of the plurality of call center agents to route the received call to. The determination may be based at least in part on the rankings and respective utilization of the plurality of call center agents. The received call may be routed to the one of the plurality of call center agents.
    Type: Application
    Filed: October 2, 2008
    Publication date: April 8, 2010
    Applicant: CompuCredit Intellectual Property Holdings Corp. II
    Inventors: Aaron David Brussat, John James DeMonica