Abstract: Systems and methods for objective Deployment Failure risk assessments are provided, which may include fault trees. Systems and methods for the analysis of fault trees are provided as well. The risk assessments system may involve the development of a fault tree, assigning initial values and weights to the events within that fault tree, and the subsequent revision of those values and weights in an iterative fashion, including comparison to historical data. The systems for analysis may involve the assignment of well-ordered values to some events in a fault tree, and then the combination those values through the application of specialized, defined gates. The system may further involve the revision of specific gates by comparison to historical or empirical data.

Abstract: Systems, methods, and computer program products are provided for monitoring the daily performance, as measured by customer impact, of technology systems that interface between a company and its customers. To do so, for example, embodiments of the present invention record, on a daily basis, the number of failed interactions between the company's customers and its technology systems, and, based on the recorded number of failed interactions, embodiments of the present invention provide performance measurements of the company's technology systems.