Patents by Inventor John M. Dillard

John M. Dillard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Symbol-based communication routing
    Patent number: 10311407
    Abstract: A method includes receiving an indication that a communication is to be sent from the first party to a second party, and, for the communication from the first party to the second party, generating a code that encodes an indication of a communication routing between the first party and the second party. The computer-implemented method further includes embedding the code into the communication such that the code is sent with the communication from the first party to the second party, receiving a response to the communication, wherein the response to the communication includes the embedded code, and decoding the embedded code to determine the communication routing between the first party and the second party. Still further, the computer-implemented method includes causing the response to the communication to be routed to the first party based on the determined communication routing.
    Type: Grant
    Filed: October 30, 2014
    Date of Patent: June 4, 2019
    Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    Inventors: John M. Dillard, William Richard Simonovich, II, John Jenkins, Chadd Eugene Grove, Kimberly J. Timmons, Christy L. Conn, Kannan Balakrishnan
  • Online Claim System for Automated Insurance Claim Monitoring
    Publication number: 20150317741
    Abstract: An automated insurance claim monitoring system includes an OCS that receives data relating to a claim filed by a customer, automatically generates claim events based on the received data, and makes the claim events available to a device where the customer can view the events. The OCS may thus be used to provide a comprehensive review of all recent events relating to the processing of a claim, enabling a customer to use the device for obtaining the overall status of the claim as the claim is processed.
    Type: Application
    Filed: April 30, 2014
    Publication date: November 5, 2015
    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    Inventors: Stephanie Muxfeld, Alexis Danielle Cates, John M. Dillard, Robert John Fatima, Richard Douglas Kitchen, Shana K. Jevne, Swati Pani, Timothy Patrick Romer, Surendra Karnatapu, Amanda Surprenant
  • SYSTEM AND METHOD OF PROVIDING A VEHICLE REPAIR STATUS
    Publication number: 20150039522
    Abstract: An instrument for compiling and monitoring a status of a vehicle repair process, wherein service repair personnel are able to modify the status of the vehicle repair process and a user is allowed to conveniently view the status of the vehicle repair process.
    Type: Application
    Filed: July 31, 2013
    Publication date: February 5, 2015
    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    Inventors: John M. Dillard, Swati Pani, Dustin Nunamaker, Surendra Karnatapu, Shana K. Jevne, Stephanie Muxfeld, Jeffrey T. Graham, Tom Dulee, Nireesh Thiruveedula