Patents by Inventor John M. Martin
John M. Martin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20250049467Abstract: A method of suturing a trocar path incision in a tissue of a patient with an obturator includes inserting the obturator through the tissue such that a shaft of the obturator extends through a tissue opening about the trocar path incision and a distal tip of the obturator is positioned within a cavity of the patient. The method also includes directing the suture via a suturing feature with the obturator inserted through the tissue in order to direct the suture relative to the tissue. Furthermore, the method includes closing the tissue opening about the trocar path incision with the suture.Type: ApplicationFiled: August 16, 2024Publication date: February 13, 2025Inventors: Frederick E. Shelton, IV, Gregory J. Bakos, Layne D. Christopher, Rebecca J. Gettinger, Jason L. Harris, Christopher J. Hess, Zhifan F. Huang, John V. Hunt, Michael A. Jacobs, Anil R. Jadhav, John A. Jast, Nichole Y. Kwee, Kevin A. Larson, James G. Lee, David T. Martin, Jerome R. Morgan, Michael A. Murray, Shailendra K. Parihar, Sol Posada, Devanathan Raghavan, Brian D. Schings, Patrick M. Schleitweiler, Nicholas Seipelt, Melinda Tellmann, Tamara S. Vetro Widenhouse
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Publication number: 20250032458Abstract: Provided herein are compositions and methods for the treatment of a cancer. Said compositions comprise an FGFR kinase inhibitor. Some embodiments comprise combination therapy featuring the FGFR kinase inhibitor with at least one oncology therapeutic agent.Type: ApplicationFiled: December 7, 2022Publication date: January 30, 2025Inventors: Aleksandra FRANOVIC, Angie VASSAR, Nichol MILLER, Ken KOBAYASHI, Richard Thomas WILLIAMS, John TYHONAS, Robert KANIA, Jason M. COX, Neolito TIMPLE, Eric S. MARTIN, Eric A. MURPHY
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Patent number: 9197752Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.Type: GrantFiled: June 23, 2014Date of Patent: November 24, 2015Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, Benjamin A. Knott, John M. Martin
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Publication number: 20140314228Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.Type: ApplicationFiled: June 23, 2014Publication date: October 23, 2014Inventors: Robert R. Bushey, Benjamin A. Knott, John M. Martin
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Patent number: 8761381Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.Type: GrantFiled: November 20, 2012Date of Patent: June 24, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, Benjamin A. Knott, John M. Martin
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Patent number: 8737576Abstract: A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.Type: GrantFiled: July 3, 2013Date of Patent: May 27, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, John M. Martin, Benjamin A. Knott
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Patent number: 8625773Abstract: In a disclosed method for interpreting automatic speech recognition (ASR) performance data, a data processing system may receive user input that selects a log file to be processed. The log file may contain log records produced by an ASR system as a result of verbal interaction between an individual and the ASR system. In response to receiving the user input, the data processing system may automatically interpret data in the log records and generate interpretation results. The interpretation results may include a duration for a system prompt communicated to the individual by the ASR system, a user response to the system prompt, and a duration for the user response. The user response may include a textual representation of a verbal response from the individual, obtained through ASR. The interpretation results may also include an overall duration for the telephone call.Type: GrantFiled: April 21, 2008Date of Patent: January 7, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: Scott H. Mills, John M. Martin
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Publication number: 20130294589Abstract: A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.Type: ApplicationFiled: July 3, 2013Publication date: November 7, 2013Inventors: Robert R. Bushey, John M. Martin, Benjamin A. Knott
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Patent number: 8571203Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.Type: GrantFiled: July 6, 2012Date of Patent: October 29, 2013Assignee: AT&T Intellectual Property I, L.P.Inventors: Benjamin A. Knott, Theodore B. Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey, John M. Martin
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Patent number: 8527277Abstract: A system for managing recognition errors in a multiple dialog state environment incorporates an error management module. The error management module includes error counters and error set points associated with the system globally as well as associated with specific dialog states. User interaction within the system may then be managed based upon the status of the error counters in relation to the error set points.Type: GrantFiled: February 17, 2004Date of Patent: September 3, 2013Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, John M. Martin, Benjamin A. Knott
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Patent number: 8498384Abstract: A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.Type: GrantFiled: October 2, 2012Date of Patent: July 30, 2013Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, John M. Martin, Benjamin A. Knott
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Patent number: 8315360Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.Type: GrantFiled: December 2, 2008Date of Patent: November 20, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, Benjamin A. Knott, John M. Martin
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Publication number: 20120269339Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.Type: ApplicationFiled: July 6, 2012Publication date: October 25, 2012Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.Inventors: Benjamin A. Knott, Theodore B. Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey, John M. Martin
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Patent number: 8280013Abstract: A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated to identify an action and object available in an action-object matrix indicating transactions or operations available to a user. Depending upon the contents of the natural language user utterance, additional prompts and/or a disambiguation dialogue may be effected to elicit an available action-object combination selection from the user. Following identification of an action-object combination from the natural language user utterance, the action-object matrix may cooperate with a look-up table to identify an appropriate use routing destination. Following identification of an appropriate routing destination, the user connection may be routed to a service agent or module configured to facilitate the user selected transaction as indicated by the action-object combination.Type: GrantFiled: July 15, 2008Date of Patent: October 2, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, John M. Martin, Benjamin A. Knott
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Patent number: 8229102Abstract: A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.Type: GrantFiled: July 21, 2008Date of Patent: July 24, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Benjamin A. Knott, Theodore B. Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey, John M. Martin
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Patent number: 8170196Abstract: A method, software and system of developing personalities for interactive and/or automated call center applications are provided. According to teachings of the present invention, sample population questionnaires and interviews may be used to identify key personality traits. The impact of the identified key personality traits are then empirically determined. Based on the empirical determination of the key personality traits' impact on customer satisfaction, a plurality of personality profiles may be generated for evaluation. A plurality of application types and voice talents may then be employed to evaluate the impact of each personality profile on customer satisfaction, for different user populations and different types of automated systems. The personality traits for each automated system are preferably rated and reviewed to ensure a system accurately represents the identified key personality traits.Type: GrantFiled: February 12, 2009Date of Patent: May 1, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Benjamin A. Knott, Robert R. Bushey, John M. Martin, Stephanie Andrews
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Patent number: 8131524Abstract: An interface is provided by creating prompts for the interface. The prompts represent tasks to be accomplished by a user and are obtained based on user input. The prompts are grouped according to relationships, obtained from the user input, among the tasks. The interface is updated based on user feedback. Each of the prompts is designated using user terminology obtained from the user input.Type: GrantFiled: May 27, 2008Date of Patent: March 6, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, Theodore B. Pasquale, Scott H. Mills, John M. Martin, Benjamin A. Knott, Kurt M. Joseph
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Patent number: 8117030Abstract: A method for analyzing and adjusting the performance of a speech-enabled application includes selecting a number of user utterances that were previously received by the speech-enabled application. The speech-enabled application receives such user utterances and associates each user utterance with an action-object based on one or more salient terms in the user utterance that are associated with the action-object. The method further includes associating one of a number of action-objects with each of the selected user utterances. Furthermore, for each action-object, the percentage of the utterances associated with the action-object that include at least one of the salient terms associated with the action-object is determined. If the percentage does not exceed a selected threshold, the method also includes adjusting the one or more salient terms associated with the action-object.Type: GrantFiled: September 13, 2006Date of Patent: February 14, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Robert R. Bushey, Benjamin A. Knott, John M. Martin
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Patent number: 8112282Abstract: A computer-implemented method is described for optimizing prompts for a speech-enabled application. The speech-enabled application is operable to receive communications from a number of users and communicate one or more prompts to each user to elicit a response from the user that indicates the purpose of the user's communication. The method includes determining a number of prompt alternatives (each including one or more prompts) to evaluate and determining an evaluation period for each prompt alternative. The method also includes automatically presenting each prompt alternative to users during the associated evaluation period and automatically recording the results of user responses to each prompt alternative. Furthermore, the method includes automatically analyzing the recorded results for each prompt alternative based on one or more performance criteria and automatically implementing one of the prompt alternatives based on the analysis of the recorded results.Type: GrantFiled: December 9, 2009Date of Patent: February 7, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: Benjamin A. Knott, Robert R. Bushey, John M. Martin
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Patent number: 8090080Abstract: A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more utterances spoken by a caller in response to one or more prompts. In addition, the track engine classifies each of the utterances with a confidence level. The error engine determines when one of the utterances initiates an error condition and transfers the caller to an operator on the occurrence of the error condition. In addition to transferring the caller to the operator, the error engine plays to the operator an error utterance, causing the error condition, and a preceding utterance, preceding the error utterance. Furthermore, the error engine populates an operator screen with information provided by the caller in the utterances for utterances classified with a high level of confidence.Type: GrantFiled: October 10, 2008Date of Patent: January 3, 2012Assignee: AT&T Intellectual Property I, L.P.Inventors: John M. Martin, Hisao M. Chang