Patents by Inventor John M. Perkner

John M. Perkner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for predicting customer satisfaction
    Patent number: 9176950
    Abstract: A system includes a memory and a processor communicatively coupled to the memory. The memory stores interaction data associated with an interaction between a customer and an associate of an entity. The processor is operable to determine, from the interaction data, one or more keywords in the interaction between the customer and the associate, determine an order of the one or more keywords, and determine a grouping of the one or more keywords. The processor determines, based on the determined keywords, order, and grouping, a perception of the entity by the customer, the determination of the perception of the entity occurring in real-time after the interaction between the customer and the associate.
    Type: Grant
    Filed: December 12, 2012
    Date of Patent: November 3, 2015
    Assignee: Bank of America Corporation
    Inventors: Michael L. Whitten, John M. Perkner, Jacob Keikiokelii Sistrunk
  • System and Method for Predicting Customer Satisfaction
    Publication number: 20140163961
    Abstract: A system includes a memory and a processor communicatively coupled to the memory. The memory stores interaction data associated with an interaction between a customer and an associate of an entity. The processor is operable to determine, from the interaction data, one or more keywords in the interaction between the customer and the associate, determine an order of the one or more keywords, and determine a grouping of the one or more keywords. The processor determines, based on the determined keywords, order, and grouping, a perception of the entity by the customer, the determination of the perception of the entity occurring in real-time after the interaction between the customer and the associate.
    Type: Application
    Filed: December 12, 2012
    Publication date: June 12, 2014
    Applicant: Bank of America Corporation
    Inventors: Michael L. Whitten, John M. Perkner, Jacob Keikiokelii Sistrunk