Patents by Inventor John M. Ringelman

John M. Ringelman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and devices for archiving recorded interactions and retrieving stored recorded interactions
    Patent number: 7882212
    Abstract: At least one contact between at least one server and at least one user is archived. The contact includes a recorded interaction between the user and the server, e.g., a recorded interaction between a customer and a customer service agent via the server. The contact is associated with a contact folder in a local storage. A portion of the contact is selected to be archived, and the time to archive the selected portion is determined. The selected portion of the contact is archived in an extended storage at the determined time. Archiving includes copying at least the content from the associated contact folder in the local storage and forwarding at least the copied content to an extended storage. A portion of the archived contact or the entire archived contact may be restored by determining that the contact is archived and retrieving the contact or the portion of the contact from the extended storage.
    Type: Grant
    Filed: October 31, 2002
    Date of Patent: February 1, 2011
    Assignee: Verint Systems Inc.
    Inventors: Sherry Nappier, Dan Spohrer, John M. Ringelman